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Quest 3 wont link via cable or air link

josh19k
Honored Guest

Title...
I've tried everything I could think of and everything I could find online. It's first time on using vr on this pc since i bought it roughly a year ago and it just won't work. At first I was getting the "cant reach link service" error but i think i fixed that. Now the headset just will not link. I have the app open and the headset searching but it will not find the pc.? I've tried every USB 3 port i have. I've tried different cables, I've updated drivers, I've repaired the app and completely reinstalled it as well.  Both PC and headset detect that the USB is plugged in but the headset will still not link via the Meta Quest Link app. PCVR via link cable on this exact same cable and headset work perfectly on a 5 year old gaming laptop I have.

Quest 3
PC Specs: 
Windows 11
4080 Super
32GB ram
AMD Ryzen 9 7950X3D 16-Core Processor 4.20 GHz

2 REPLIES 2

TomCgcmfc
MVP
MVP

My Q3/rtx4090 is working fine with both Link and Air Link.  Maybe try turning link off on your headset menu and then enable it again and go through the meta link app setup again.

If you can't troubleshoot this yourself then I suggest you contact meta support including your log files (google how to do this) and see if they can identify what's causing your issues.  Good luck mate and cheers.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

Just spent like 2 and a half hours in a chat with support. They tried but ultimately gave up and said I'd get an email in 3 to 5 days.

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