05-12-2025 05:15 PM - edited 05-12-2025 05:23 PM
I was gifted a Quest. On the Quest 3S, after deleting the original owners profile from device and Factory Reset, during the setup process I get to the WiFi connect screen. The list of WiFi networks available appears, and when I click on my WiFi network, the network name ‘highlights’ when I click on it but it wont select to allow me to continue the setup. I then attempted to connect to my personal hotspot, but the same happens; the WiFi name shows up in the list, but I’m not able to select it and continue with the setup.
I’ve uninstalled and reinstalled the Horizon app. Still nothing.
Any and all help would be appreciated. Thank you.
Solved! Go to Solution.
05-12-2025 06:22 PM
I know, it’s weird. Thank you, sir.
05-12-2025 05:28 PM
Hi,
Thank you for bringing this issue to our attention. We understand that you are experiencing WiFi connectivity issues with your Quest 3S and that it persists even after trying out a couple of troubleshooting steps.
We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
05-12-2025 05:33 PM
MSG sent
05-12-2025 05:53 PM - edited 05-12-2025 05:55 PM
You need to supply the wifi network password/code to connect. Also need router/network permissions enabled to do this.
05-12-2025 05:56 PM
I initially was able to connect as a shared user, but after removing the original owners profile, and factory reset, it now won’t allow me to select my WiFi again.
05-12-2025 06:20 PM
@Coastiejeff wrote:
I initially was able to connect as a shared user, but after removing the original owners profile, and factory reset, it now won’t allow me to select my WiFi again.
Sorry, I'm not sure why. Maybe a user profile, bluetooth, and/or router permissions issues. I suggest you contact meta support and see if they can help you sort this out. Good luck mate, bye, and cheers.
05-12-2025 06:22 PM
I know, it’s weird. Thank you, sir.