Quest 3S speakers popping

[Jimble]

Hi, I got my brand new Meta Quest 3S today and I’m very happy with it. But I discovered a VERY annoying bug. When in the YouTube or Whatsapp app, the headset’s internal speakers make a popping noise once in a while. When a video is started usually after 3 seconds a loud pop occurs and when browsing thru the youtube menu the speakers randomly pop. This does not happen when using Bluetooth earbuds but I want to use the internal speakers.
I found a lot of reddit posts from people talking about the normal Quest 3 also having the exact same problem in 2023, but I cant find newer post so I think the Quest 3 doesn’t have the problem anymore.

For me the popping sound is extremely annoying because my autism doesn’t let me watch videos in peace when that popping sounds.

Please make a software update solution meta! I don’t want to bring the headset back!

[MetaQuestSupport]

Hi Jimble,

Thanks for reaching about this! We're glad to see you're having a good time with your new Quest 3S!

However, we want to make sure you aren't having any pesky speaker issues like the ones mentioned. Please allow us to help you out with this.

Here are a few initial questions we will need to answer:

- Can you confirm what level you have your volume set to? 

- Is this issue only occurring while within the YouTube and WhatsApp apps, or within other apps/games, too? Does it occur in the menu screen?
- Have you tried rebooting your headset?

If you are still having issues after checking these steps, please shoot us a DM so we can look into this further for you!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[Jimble]

Hi, my volume level is usually set to 6 but the popping happens on all volume levels

The popping sound mostly always happens in Youtube and Whatsapp but sometimes i also hear it in menu when its loading something in background.

And I already tried rebooting it and even factory reset and it didn’t work.

[MetaQuestSupport]

Hi Jimble,

Thanks for clarifying that for us. We know this is not an ideal situation!
Don't worry - we are here to help.

In order for us to look into this further for you, we will need to move over to a private channel. 
Please shoot us a DM so we can get this sorted out!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[user.764669]

same problem with quest3.It's already 1 year and not fixed.I am so disappointing

[medley01]

I’m having the same problem. It’s gotten sooooo much worse within the month. Now it’s unbearable. Volume is half way up