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Quest 3s Passthrough bug.

XxObsidianxX
Honored Guest

So ive had my quest 3s for some months now, and after upate v76 ive been having passthrough bugs. My screen is black and every few seconds it says "Finding position in room". The cameras work, they were just fine in passthrough five minutes ago. I don't know what to do, i've tried hard reseting, didn't work. Once it worked after the "headset power" screen came up from trying to power off. Worst part is, im still under warrenty. Please help!

 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thank you for contacting Meta Quest Support, and bringing this to our attention.

 

Please give us a moment while we look into this and we will get back to you shortly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thanks for reaching out to us. We know how important it is for you to get sorted with this. We understand that you are unable to get your headset powering on normally due to a black screen display upon boot and this has started occurring after the V76 update for your device. Please allow us to assist you on this.

 

So we can look into this further, please provide us with the following information:

  • Full name as it appears on your Meta account
  • Current alias/username as it appears on your Meta account
  • Email Address linked to the account

Once you have sent this information, we will be able to help you in getting this issue resolved. 

 

Awaiting your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi @XxObsidianxX,

 

We're just reaching out to see if you still need support as we haven't heard back from you yet.

 

If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue. We wouldn't want you to disclose your device and account information in a public space, so we urge you to reach us directly via DMs so we can look into this closely. We request you to NOT send the any information on public forums.

 

Speak soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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