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Quest 3s won’t turn on, isn’t charging, and all started by updating the device.

PricklySquirrel1430
Honored Guest

I had just received my Quest 3s via Amazon, where I proceeded to unbox the device, hook it up to my WiFi, and set it on the charger. As it began updating, I noticed it black out, with no indication of an update occurring, and no sound the console had stated it would make once the device had updated. I have tried for 3 hours to see if I could power cycle it, hard reset it, power it on, off, everything. I have looked up tips and tricks from people who have experienced the same thing, and nothing is working. I have been using the same cable that came with the device to attempt to charge it, but I still have yet to even get it to indicate power is being supplied to it. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @PricklySquirrel1430,

We see you are having some issues with your new Meta Quest 3S, lets try some troubleshooting with you!

 

If the headset is plugged and no battery icon is displayed, and no LED's come on:

  1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
    • If trying to charge from a computer, take note of the following:
      • Computers typically provide less power than outlets and may require more time to charge.
      • If the customer is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
      • Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is dependent on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary between computer models, so we cannot help with these.
      • While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
         
  2. Try a different Cable/Charger; if possible, as this will help determine what component if any are faulty.

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MetaQuestSupport
Community Manager
Community Manager
  1. Try charging your headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
  2. If you are using the Elite Strap with Battery or any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.) If so, please disconnect the Elite Strap with Battery or any third-party accessories and try charging the headset again.
  3. Try charging from a different Source (another PC or different wall outlet).

If these steps didn't help, please send us a private message so we can look into this further.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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