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Quest Account Recovery - Email Inaccessible, Need Help Preserving Purchases

bluelaurend.2022
Honored Guest

Hi, 
The account I used with my VR Quest headset is associated with an email address that is closed and no longer accessible. I'm hesitant to reset the headset to avoid losing the applications I had purchased. Can you help me? The phone number associated with the account is still valid, and I have the headset, so I have the serial number.

Thanks!
Claude

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @bluelaurend.2022

 

We understand that since you have lost your registered email and this could lead to you losing access of your account and further losing all your purchased app/games. Therefore, we request you to go to auth.meta.com in order to change your email address. However, if you're having any trouble in doing so, feel free to send us a private message so that we can assist you further.

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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