Quest App: Can't Connect To The Oculus Server (Windows 10)

[SolarSpiegel]

Hello! I recently got around to purchasing a Quest 2 to hang out with friends of mine. However, trying to install the quest app on my PC doesn't work and only gives me the error "Can't Connect: Looks like we can't reach the Oculus server. Please check your connection". I tested the same app on another PC (that is not really VR ready) and it installed without any problems..

I have tried the following:

1. Disable proxy
2. Disable Windows Defender/Firewall
3. Restarting Windows
4. Used Ethernet/WiFi
5. Running as Administrator
6. Connecting Quest 2 to PC/Disconnecting
7. Used a VPN

For further information, here is the log file generated while trying to install the application:

[Debug] [9/20/2023 4:33:49 PM] Starting up _OculusSetup v1.16.0.0.
[Debug] [9/20/2023 4:33:49 PM] Command-line arguments: [--setupPath, C:\Users\REDACTED\Downloads\oculus\OculusSetup.exe]
[Debug] [9/20/2023 4:33:49 PM] Wrapper path supplied: C:\Users\REDACTED\Downloads\oculus\OculusSetup.exe
[Debug] [9/20/2023 4:33:49 PM] Setting locale to 'en-US' from input locale 'en-US'.
[Debug] [9/20/2023 4:33:49 PM] Setting FBT locale to 'en_US'.
[Debug] [9/20/2023 4:33:49 PM] Setting BCP 47 to 'en-US'.
[Debug] [9/20/2023 4:33:49 PM] Setting canonical IETF tag to 'en-US-u-rg-uszzzz'.
[Debug] [9/20/2023 4:33:49 PM] Setup action: Install.
[Debug] [9/20/2023 4:33:49 PM] Created secure temp directory at 'C:\Users\REDACTED\AppData\Local\Temp\OculusSetup-252980ba-6cc1-4bc4-ad4b-9ad87b6173d9'.
[Debug] [9/20/2023 4:33:49 PM] Extracting asset 'libcrypto.dll'.
[Debug] [9/20/2023 4:33:49 PM] Extracting asset 'DaybreakNative.dll'.
[Debug] [9/20/2023 4:33:49 PM] Extracting asset 'OafIpc.dll'.
[Error] [9/20/2023 4:33:49 PM] Error fetching / parsing config.\nSystem.AggregateException: One or more errors occurred. ---> System.Configuration.ConfigurationErrorsException: Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section. ---> System.DllNotFoundException: Unable to load DLL 'rasapi32.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at System.Net.UnsafeNclNativeMethods.RasHelper.RasEnumConnections(RASCONN[] lprasconn, UInt32& lpcb, UInt32& lpcConnections)
at System.Net.UnsafeNclNativeMethods.RasHelper.GetCurrentConnectoid()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.Initialize()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.get_CurrentAutoDetector()
at System.Net.AutoWebProxyScriptEngine..ctor(WebProxy proxy, Boolean useRegistry)
at System.Net.WebProxy.UnsafeUpdateFromRegistry()
at System.Net.WebProxy..ctor(Boolean enableAutoproxy)
at System.Net.Configuration.DefaultProxySectionInternal..ctor(DefaultProxySection section)
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
--- End of inner exception stack trace ---
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
at System.Net.WebRequest.get_InternalDefaultWebProxy()
at System.Net.HttpWebRequest..ctor(Uri uri, ServicePoint servicePoint)
at System.Net.HttpWebRequest..ctor(Uri uri, Boolean returnResponseOnFailureStatusCode, String connectionGroupName, Action`1 resendRequestContent)
at System.Net.Http.HttpClientHandler.CreateAndPrepareWebRequest(HttpRequestMessage request)
at System.Net.Http.HttpClientHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Net.Networker.<GetString>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Bootstrap.NetworkConfigFetcher.<FetchConfig>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Bootstrap.Config.<LoadConfig>d__0.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at Dawn.DawnSession.InitialiseAsync()
---> (Inner Exception #0) System.Configuration.ConfigurationErrorsException: Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section. ---> System.DllNotFoundException: Unable to load DLL 'rasapi32.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at System.Net.UnsafeNclNativeMethods.RasHelper.RasEnumConnections(RASCONN[] lprasconn, UInt32& lpcb, UInt32& lpcConnections)
at System.Net.UnsafeNclNativeMethods.RasHelper.GetCurrentConnectoid()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.Initialize()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.get_CurrentAutoDetector()
at System.Net.AutoWebProxyScriptEngine..ctor(WebProxy proxy, Boolean useRegistry)
at System.Net.WebProxy.UnsafeUpdateFromRegistry()
at System.Net.WebProxy..ctor(Boolean enableAutoproxy)
at System.Net.Configuration.DefaultProxySectionInternal..ctor(DefaultProxySection section)
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
--- End of inner exception stack trace ---
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
at System.Net.WebRequest.get_InternalDefaultWebProxy()
at System.Net.HttpWebRequest..ctor(Uri uri, ServicePoint servicePoint)
at System.Net.HttpWebRequest..ctor(Uri uri, Boolean returnResponseOnFailureStatusCode, String connectionGroupName, Action`1 resendRequestContent)
at System.Net.Http.HttpClientHandler.CreateAndPrepareWebRequest(HttpRequestMessage request)
at System.Net.Http.HttpClientHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Net.Networker.<GetString>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Bootstrap.NetworkConfigFetcher.<FetchConfig>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Bootstrap.Config.<LoadConfig>d__0.MoveNext()<---

[Debug] [9/20/2023 4:33:54 PM] Initialising Analytics.
[Debug] [9/20/2023 4:33:54 PM] Querying machine metadata.
[Debug] [9/20/2023 4:33:54 PM] Anti-virus found: Windows Defender(397568, Enabled, Up-to-date)
[Debug] [9/20/2023 4:33:54 PM] Starting preflight checks.
[Debug] [9/20/2023 4:33:54 PM] RunCheck 'Dawn.Preflight.ConfigInitialisedCheck' failed.
[Error] [9/20/2023 4:33:54 PM] Aborting installation due to failed preflight check.
[Warning] [9/20/2023 4:33:59 PM] Error submitting Marauder packet:
System.Configuration.ConfigurationErrorsException: Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section. ---> System.DllNotFoundException: Unable to load DLL 'rasapi32.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at System.Net.UnsafeNclNativeMethods.RasHelper.RasEnumConnections(RASCONN[] lprasconn, UInt32& lpcb, UInt32& lpcConnections)
at System.Net.UnsafeNclNativeMethods.RasHelper.GetCurrentConnectoid()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.Initialize()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.get_CurrentAutoDetector()
at System.Net.AutoWebProxyScriptEngine..ctor(WebProxy proxy, Boolean useRegistry)
at System.Net.WebProxy.UnsafeUpdateFromRegistry()
at System.Net.WebProxy..ctor(Boolean enableAutoproxy)
at System.Net.Configuration.DefaultProxySectionInternal..ctor(DefaultProxySection section)
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
--- End of inner exception stack trace ---
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
at System.Net.WebRequest.get_InternalDefaultWebProxy()
at System.Net.HttpWebRequest..ctor(Uri uri, ServicePoint servicePoint)
at System.Net.HttpWebRequest..ctor(Uri uri, Boolean returnResponseOnFailureStatusCode, String connectionGroupName, Action`1 resendRequestContent)
at System.Net.Http.HttpClientHandler.CreateAndPrepareWebRequest(HttpRequestMessage request)
at System.Net.Http.HttpClientHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Warning] [9/20/2023 4:34:00 PM] Error submitting Marauder packet:
System.Configuration.ConfigurationErrorsException: Error creating the Web Proxy specified in the 'system.net/defaultProxy' configuration section. ---> System.DllNotFoundException: Unable to load DLL 'rasapi32.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at System.Net.UnsafeNclNativeMethods.RasHelper.RasEnumConnections(RASCONN[] lprasconn, UInt32& lpcb, UInt32& lpcConnections)
at System.Net.UnsafeNclNativeMethods.RasHelper.GetCurrentConnectoid()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.Initialize()
at System.Net.AutoWebProxyScriptEngine.AutoDetector.get_CurrentAutoDetector()
at System.Net.AutoWebProxyScriptEngine..ctor(WebProxy proxy, Boolean useRegistry)
at System.Net.WebProxy.UnsafeUpdateFromRegistry()
at System.Net.WebProxy..ctor(Boolean enableAutoproxy)
at System.Net.Configuration.DefaultProxySectionInternal..ctor(DefaultProxySection section)
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
--- End of inner exception stack trace ---
at System.Net.Configuration.DefaultProxySectionInternal.GetSection()
at System.Net.WebRequest.get_InternalDefaultWebProxy()
at System.Net.HttpWebRequest..ctor(Uri uri, ServicePoint servicePoint)
at System.Net.HttpWebRequest..ctor(Uri uri, Boolean returnResponseOnFailureStatusCode, String connectionGroupName, Action`1 resendRequestContent)
at System.Net.Http.HttpClientHandler.CreateAndPrepareWebRequest(HttpRequestMessage request)
at System.Net.Http.HttpClientHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Debug] [9/20/2023 4:34:00 PM] Removing working directory.
[Debug] [9/20/2023 4:34:00 PM] Exiting with code 1.

I am not by any means tech savvy, so if anyone can help what my problem is, I will gladly appreciate it

[MetaQuestSupport]

Hey there, @SolarSpiegel. Thanks for reaching out and letting us know that you're getting a connection error message. Having something like a connection error come about when you're getting ready to play a game on your PC isn't necessarily an ideal situation.

Does the system have an antivirus suite that is active?

Antivirus software may interrupt or slow down the Oculus software’s ability to access information from Oculus’ servers.

Have you set up a Windows profile before running as an administrator?

Are you able to disable the VPN while doing this?

Let us know if you have any questions. We are looking forward to your reply.

[SolarSpiegel]

Thank you for reaching out to me!

Unfortunately, I have tried everything listed here. I have turned off my antivirus software and even added an exclusion for the OculusSetup.exe application. I am the admin of my PC if that is what you're referring to and my VPN has been disabled as well.

I am not sure what the issue is considering my other PC was able to install the Oculus app just fine. The only other method I could try is perhaps a factory reset which I'm fine with. I have drives I can backup all my files to and can give it another try on a fresh install of Windows 10.

If you have any other ideas @MetaQuestSupport, please let me know! I'll try anything at this point. Thanks again for the support!

[kp5791]

Same problem here, Windows 10. Tried everything. This should NOT happen, extremely frustrating

[MetaQuestSupport]

Hey, @SolarSpiegel! Thanks for providing more details! While we appreciate the continued troubleshooting, we'd also like to attempt the following to launch the PC software. To get started, we want to make sure that the Windows local user account name does not contain any special Unicode character. (For example:  / \ [ ] : ; | = , + * ? < >) 

After this has been reviewed, let's check and stop the Oculus VR Runtime Service with these steps below: 

1. Open the Microsoft Services Console (start - search - services.msc)
2. Verify the Oculus VR Runtime Service status is not running (Right click - Stop)
3. Verify the Oculus VR Runtime Service Startup type is Automatic (no delayed start)
4. If the service startup type is not showing Automatic: Right click “Oculus VR Runtime Service,” Select “Properties,” change Startup Type to “Automatic”

Once those areas have been looked over, next let's find and delete the following folders:

• C:\Users\user\AppData\Roaming\Oculus\sessions
• C:\Program Files (x86)\Oculus\Downloads
• C:\Program Files (x86)\Oculus\tmp

After these folders have been removed, start the Oculus VR Runtime Service from services.msc and test launching the PC software once more. If any problems persist, do let us know! As well, @kp5791, please feel free to try out these steps to see if it works!  

[SolarSpiegel]

Thank you again for responding!

Sadly, none of these have worked. I looked into services.msc and found no such service named Oculus VR Runtime Service (even after opening OculusSetup.exe once more). The folder "C:\Users\user\AppData\Roaming\Oculus" doesn't exist. While the folder in Program Files exists, the only content it contains is the log file from the setup. If it matters, the Oculus folder is not in Program Files (x86) but rather just Program Files.

If there is anything I missed, please let me know and I'll try it out as soon as possible. Thanks!

[MetaQuestSupport · Accepted solution]

Thank you for reaching back out and attempting those steps, @SolarSpiegel! Since the PC software still can't be accessed on your PC, we would like to confirm the following: 

• All VPN, Firewall/Proxy configurations, and Anti-virus software are disabled or whitelist as a trusted program
• Attempt to connect to a different network; one with no restrictions

Once these areas have been checked and tested, please shoot us a PM for us to continue gathering further details! To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Also, remember you must be signed into the community first to send us a private message. We look forward to hearing from you soon! 

[MetaQuestSupport]

Hey there, @SolarSpiegel. Hope you're having a great weekend! We just wanted to check-in to see if you're still needing any further assistance with launching PCVR. If so, please send us a PM to gather further details! We'd love to get to the bottom of this!

[SolarSpiegel]

Hello! My apologies for not responding earlier.

Since work has gotten in the way of fixing this issue, I will leave this for another day until I have time to work out the issue. If anything, I do plan to PM for more details but until then, this will have to wait a while. I hope anyone else with this problem will be able to solve it!

Thank you in trying to help me regardless!

[MetaQuestSupport]

Hey @SolarSpiegel That's no problem; we're always here to help when you need it! We look forward to hearing from you when you have the time. Until then, have a wonderful day!