Hi! So recently my quest has had this issue where when I open my browser it just closes about 5 seconds after opening. Any suggestions or ideas how to fix! It's a shared Oculus Quest 2 if that helps
I would like to add that it's only happening on my profile on the quest and that i just figured out its for seemingly all toolbar apps except things like settings
Hey @Wommf! We can totally help you with your web browser staying open on the Quest 2. We know its not fun when you browser immediately crashes like that, and we'd be glad to help out! We'd recommend trying out a factory reset to see if that helps out, but before doing that make sure that your Cloud Backup settings are enabled. This will help save the data of any games with Cloud Backup support added by their developers. Then follow the steps below and let us know how it turns out!
From the Headset:
Power off the headset.
Press and hold volume down & Power.
This will boot into the USB Update Mode menu.
Press volume button to move selection, press power button to make the selection.
Navigate to Factory Reset and press the Power button.
The device should now begin the Factory Reset process.
We'll be looking forward to hearing back from you!
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Hey there! We are just following up with you regarding your browser automatically closing when using your headset. If you do still need assistance with this, feel free to let us know. We ae here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
hey i was experiencing the same issue as this guy i follow the steps above it did nothing at all my vr is plugged into a charger it has 0% battery it keeps opening on its own and closing itself i tried unplugging it from the charger but it just wont turn on when i do that
Hey @tsmy_z! We appreciate you reaching out regarding the issues you're having with your headset. From what we can understand, your headset will not turn on when it is not on the charger, when it is on the charger the battery percentage is at 0%, and when you open a web browser within your headset it closes on its own. We want to help you get this handled as soon as possible so that you don't have to continue to take time away from your VR experience. We do want to get a few more details about what you're experiencing so that we know how the best way to help you out.
How long has this been happening?
When your Meta Quest 2 headset is not plugged in do you see any LED lights? if so, what color is showing and is it blinking?
Have you tried charging the headset for 2 hours while it is turned off or in a sleep state?
Is your charger plugged into a outlet or computer? and have you tried to switch it to a different source?
Have you tried a different charger?
Have you tried to charge it without the interface?
Are you using any third-party accessories that may affect battery charging or consume power (such as external battery packs, external fans, etc.)
Once we have the answers to the questions above we will have a better idea of which route to take to better assist you. Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, we wanted to check back in to see if you needed any further assistance with this. Please don't hesitate to hit us up!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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