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Quest Cash just disappeared.

G0REFEST
Honored Guest

I got £50 Quest Cash as part of a promotion when buying my Quest 2. I spent 10.99 of it on Onward, and I logged in today after a while to see that my balance has been completely cleared despite the Quest Cash being described as having "no expiry dates" and that I can "use it whenever, wherever".IMG_4014.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Hi @G0REFEST 🙂

I'm not sure....was there maybe an expire date for that cash promotion?

You should talk to @MetaQuestSupport so they can look into that.

Click on the name to visit their profile page, then click the "send a message" button to send a PM.

I hope they can help you.

View solution in original post

3 REPLIES 3

Choleni
MVP
MVP

Hi @G0REFEST 🙂

I'm not sure....was there maybe an expire date for that cash promotion?

You should talk to @MetaQuestSupport so they can look into that.

Click on the name to visit their profile page, then click the "send a message" button to send a PM.

I hope they can help you.

It clearly states that quest cash "does not expire" though? I don't see why they'd give me £50 as a reward for purchasing my quest, then remove it? Then it clearly does expire, direct contrast to what meta says...

I did not say it is expired, it was a question.🙂

If it says it don't expire, you should talk to support as I suggested......even though there might be a difference between Quest cash and a promotion.

It might be a bug in your account, but to find out, they have to look into it.

So again....send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button.

I'm sure they can sort that out.🙂

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