01-05-2023 08:29 AM
Tile says it all, I bought a 3.0 Cable for a better PCVR experience after realizing that my old 2.0 cable is not enough, I bought the 3.0 cable, Plugged it into my pc, Plugged it into the headset and i get a windows notification that it does not detect a headset has been conected, Is it a Problem of my Cable, Headset or PC And is there a way to fix it, The cable is not faulty, it is brand new and i tested it with other devices, as far as i know all my drivers are up2date and my quest has the latest firmware update (47.0)
01-05-2023 10:18 AM
Hey, pleasedontsayfrick. We see that you were having trouble getting your Quest to connect to your PC using your new 3.0 connection; while we recognize that this may be upsetting as we have been in your shoes before, please allow us to offer our assistance.
01-05-2023 01:22 PM
1. Since i connected the 3.0 Cable (Today)
2. Yes, The headset has no problem using 2.0 Port
The 2 3.0 Ports on my Motherboard Have no issues that im aware of
01-05-2023 04:30 PM
Hey, pleasedontsayfrick. Thank you for getting in touch with us. As for the specifics, we see how this can take up your time. To start, try a hard reboot. If that doesn't work, please gather your logs and open a support ticket here so our specialized team can look into this further for you. Just a friendly reminder not to put them here as we don't want your personal information to be exposed.
To restart your headset: Link here