I recently purchased the Meta Quest 3, and I'm running the latest version of Windows 11 Pro with all drivers updated while working on a VR game. Yesterday, without making any changes to the system or Oculus, I connected the USB cable as usual. Suddenly, the Quest Link app started to open and close repeatedly on the system. I thought it might be a problem with the app, possibly something corrupted, so I uninstalled it and downloaded the latest version of Meta Quest Link from the Meta website. To my surprise, the installer crashes every time during installation—sometimes it doesn’t even finish the download and gets to the point of asking to restart the PC. Checking the Windows logs, there are multiple AppCrash_OculusSetup.exe entries. I've tried disabling the firewall, deleting the AppData files, downloading again, clearing the cache, scanning Windows for potential errors, updating drivers, and nothing has worked—the Setup always closes without any warning. The Meta Quest Developer Hub and USB connection work perfectly, but I can’t debug the game during development without Meta Quest Link.
I’ve also looked into the installation log file (AppData\Local\Oculus\OculusSetup.log) and found the following:
[Debug] [18/08/2024 12:53:29] Starting up _OculusSetup v1.16.0.0. [Debug] [18/08/2024 12:53:29] Command-line arguments: [--setupPath, C:\Users\deivi\Desktop\OculusSetup.exe] [Fatal] [18/08/2024 12:53:29] Unhandled exception! System.MissingMethodException: Método não encontrado: 'Void System.Func`2..ctor(System.Object, IntPtr)'. em CommandLine.Core.SpecificationPropertyRules.<>c.<EnforceRequired>b__2_0(IEnumerable`1 specProps) em CommandLine.Core.SpecificationPropertyExtensions.<>c__DisplayClass3_0.<Validate>b__0(Func`2 rule) em System.Linq.Enumerable.<SelectManyIterator>d__17`2.MoveNext() em System.Linq.Enumerable.<ConcatIterator>d__59`1.MoveNext() em System.Linq.Buffer`1..ctor(IEnumerable`1 source) em System.Linq.Enumerable.ToArray[TSource](IEnumerable`1 source) em CSharpx.EnumerableExtensions.Memorize[T](IEnumerable`1 source) em CommandLine.Core.InstanceBuilder.<>c__DisplayClass0_0`1.<Build>b__7() em CommandLine.Core.InstanceBuilder.Build[T](Maybe`1 factory, Func`3 tokenizer, IEnumerable`1 arguments, StringComparer nameComparer, Boolean ignoreValueCase, CultureInfo parsingCulture, IEnumerable`1 nonFatalErrors) em CommandLine.Parser.ParseArguments[T](IEnumerable`1 args) em Dawn.Flags.Parse(String[] args) em Dawn.DawnController.ActualMain(String[] args) em Dawn.EntryPoint.Main(String[] args)
[Warning] [18/08/2024 13:04:08] Exception deleting 'C:\Users\deivi\AppData\Local\Temp\OculusSetup-1ef221d0-d0c4-4d70-9b9e-f1df58ff1605': System.UnauthorizedAccessException: O acesso ao caminho 'DaybreakNative.dll' foi negado. em System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) em System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) em Dawn.Mixins.ReallyDeleteDirectory(String path)
[Fatal] [18/08/2024 13:27:05] Unhandled exception! System.NullReferenceException: Object reference not set to an instance of an object. at System.IO.Compression.OutputWindow.WriteLengthDistance(Int32 length, Int32 distance)
This log seems to indicate a missing method exception in the installer, which might be causing the crash, along with an unauthorized access exception when trying to delete a temporary file. These could be important issues to address for a stable installation.
I already sent a message explaining and detailing the problem with the log, and I even received an email saying that ticket #07283962 was created and that I should wait for a response. I’m probably one of those isolated and irrelevant cases for support. I'm almost certain it’s an incompatibility issue with the current version of my RTX 4070 (560.81) or Windows (10.0.22631 Build 22631), or at worst, a problem with the Core i9 13900KF processor, which has also been causing crashes in other applications. I’m tired of these issues; the Meta Quest 2 also had constant connection problems with the system. Anyway, I’ll leave the Meta Quest 3 in the drawer for now and wait a few months. Maybe Meta will manage to fix it in a week or so before it starts having issues again."
I sent the error details with the logs and received this email:
"Thank you for reaching out to Meta Store Support. Support case #07283962 has been created for you.
We aim to respond to your request within 2 business days. We apologize for any inconvenience and appreciate your patience.
We look forward to being of service to you.
If you have additional questions or comments, please reply to this email."
But I haven't received a response, there hasn't been an update to OculusSetup.exe, and I couldn't find a page where I can track case #07283962 to see if someone is looking into it.
Can you shoot us a message in the DMs so we can look into your case and discuss this further? To do this, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Just a reminder, you need to be signed in to send us a private message.
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I already sent a message explaining and detailing the problem with the log, and I even received an email saying that ticket #07283962 was created and that I should wait for a response. I’m probably one of those isolated and irrelevant cases for support. I'm almost certain it’s an incompatibility issue with the current version of my RTX 4070 (560.81) or Windows (10.0.22631 Build 22631), or at worst, a problem with the Core i9 13900KF processor, which has also been causing crashes in other applications. I’m tired of these issues; the Meta Quest 2 also had constant connection problems with the system. Anyway, I’ll leave the Meta Quest 3 in the drawer for now and wait a few months. Maybe Meta will manage to fix it in a week or so before it starts having issues again."
Hello. Did you ever find a solution? I am having the same problem.
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