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Quest Link goes into error loop after windows update 7/29/24

NT82
Explorer

Hey team,

Looks like an update to Windows and the Quest Link yesterday has killed my ability to do anything VR. 

Headset works in standalone.

Did a Headset update. No change.

Quest Link gives me the red "Meta Quest Link isnt' compatible with this system's hardware. Learn More". Click on the learn more, and my GPU is on the recommended list - so clearly not an issue.

Quest Link tries to repair - but does a full remove/reinstall. Have now done this 4 times for no change. 

If it works, Quest Link will open, then close itself - and go into this loop until i disconnect the headset.

Tried to speak to Meta Help last night; got a "Please give me 3-5 minutes to check further on this" and then they  closed the chat - so that didn't play out as expected!

Any help, hints, tips would be welcomed!

1 ACCEPTED SOLUTION

Accepted Solutions

LaserDisk
Retired Support

[Not A Solution] - Simply Marking for Visibility

Hello everyone! thank you all for bringing this issue to our attention, Our engineers have been informed and Ii will keep you updated on any developments.

In the meantime, I'd like to kindly request everyone provide the following information as possible from everyone if you could please reply back with the following details:

  1. What version of windows are you currently running?
  2. What version is your headset running?
  3. Are you using Air Link or a Link cable?
  4. What's the full version number of your PC app? (67.0.0.####### or likewise)
    • General > Scroll down to the bottom of the page.
  5. Is your PC app on PTC?
  6. Any potential workarounds?

Update 8/1/24

Hello everyone, thank you all for your patience while this issue is being looked into, our engineers would like to know if anyone has had any success after rolling back their windows update?

Update 8/21/24

For anyone still experiencing this issue we would like to suggest uninstalling and reinstalling the Meta Quest PC app. If this issue is still persisting for you please let us know, all updates are appreciated.

The future of home entertainment!

View solution in original post

15 REPLIES 15

Ultralord1969
Honored Guest

Today I got a mandatory driver update for Windows and now Quest Link is no longer functioning.

Thanks guys!

Same here, doesn´t switch from overlay to game anymore.

So tried to deinstall/reinstall the Meta Quest App for Windows ~10 times now, after a reboot it just crashes and tries to restart again. So that means I can no longer use Quest link and have to stop developing my Unity software development. How is this possible!!!!!

max_potter92
Explorer

Hello everyone,

I just spent 3 hours looking for a solution and nothing worked...
I have an oculus quest 2 for 2 years and a lenovo laptop with a Ryzen processor and an 3070 Nvidia GPU.
I use Oculus Air Link to not have a cable.

Everything worked until this afternoon. I wanted to play Pavlov as always and I was told to update my Nvidia drivers. That's what I did and I also updated my Oculus Quest 2.

Since then, I have a major problem. When I am on the virtual desktop and I am launching the game, I see Pavolv in a window. Before, the window extented and then I had the total immersive view of the game but it doesn't work. When I take off my heaset, I can see the game running normaly on the PC.

As I saw on a forum, I went into the Steam VR settings to set Steam VR as OpenXR Runtime.
If I start the game from the desktop, I have the same problem, but if I start the game from Steam VR, I have the immersive view without the window BUT it becomes so laggy that it is impossible to play...

It is the only game I played on Oculus, so if you could help me, I would appreciate it a lot!!

Thanks guys

Having the exact same issue.

 

Possible causes:

- Updated Quest 2 to the newer software

- Updated the Quest Link to the newer drivers

 

Problem:

- Pavlov VR launches in flatscreen, and not in VR

 

Things I've tried to no avail:

- Reinstalling Pavlov

- Restarting PC and headset multiple times

- Updating any available drivers (AMD GPU had a driver update)

- Factory resetting air bridge

- Starting the game from Steam VR

- Setting Steam VR as Open XR runtime (allows the game to run, with significant performance issues)

 

If anyone knows of a fix that would be amazing.

Same here! App is crashing and restarting in a loop. I've tried repairing the app as well with no success

LaserDisk
Retired Support

[Not A Solution] - Simply Marking for Visibility

Hello everyone! thank you all for bringing this issue to our attention, Our engineers have been informed and Ii will keep you updated on any developments.

In the meantime, I'd like to kindly request everyone provide the following information as possible from everyone if you could please reply back with the following details:

  1. What version of windows are you currently running?
  2. What version is your headset running?
  3. Are you using Air Link or a Link cable?
  4. What's the full version number of your PC app? (67.0.0.####### or likewise)
    • General > Scroll down to the bottom of the page.
  5. Is your PC app on PTC?
  6. Any potential workarounds?

Update 8/1/24

Hello everyone, thank you all for your patience while this issue is being looked into, our engineers would like to know if anyone has had any success after rolling back their windows update?

Update 8/21/24

For anyone still experiencing this issue we would like to suggest uninstalling and reinstalling the Meta Quest PC app. If this issue is still persisting for you please let us know, all updates are appreciated.

The future of home entertainment!

Win10 Home
68.0.0.480.364.627251955
Link cable
Can't connect to app to check - that's the problem
Not on PTC
No workarounds appear to have any effect

 

1. Windows 11 Pro, 10.0.22631

2. Quest software version: 51062550068500150

3. D-Link air bridge

4. PC app version: 68.0.0.433.361

5. No

6. 2-ish: 

* Revert back to an older version of the software

* Run Steam VR as OpenXR runtime. (Does launch the game, however, it is at a horrible latency and performance)

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