Quest Link loads infinitely (black screen, 3 dots)

[nitrousmxh]

I saw that someone else was having a similar problem, and a lot of people were also having that problem.

Most of them solved by disabling an integrated GPU or updating their drivers.

I don't have an integrated GPU, and, as of two minutes ago, Windows and my AMD drivers are all up to date.

I tried to get help from Steam Support (because I was trying to use SteamVR), but I don't think steam was the problem.

(using a quest 2 and this for connecting to PC. )

I've uninstalled, reinstalled and repaired the Meta Quest PC app multiple times.

Please let me know what I should try.

thanks 🙂

[MetaQuestSupport]

Hey there @nitrousmxh! We thought we 'd jump in here and lend over a helping hand! We really want you to have the best experience with your headset, so we appreciate you sharing a thorough explanation of the troubleshooting you've already done. So we can have a deeper understanding of the matter at hand, please answer the following questions below. 

• What error messages, if any, do you see?
  • If there are no errors, what is the exact behavior you are experiencing?
• Has the device ever worked before?
• When did you first notice this behavior?
• What else changed when you first noticed the behavior?
  • Did any of the devices (phone, headset, PC) receive any updates?
  • If applicable and available, have they tried on another device?
• Have you checked if your PC is compatible?
  • Here is the Requirements to use Meta Quest Link
• Does the headset work when not connected to a PC?
  • Test basic functionality (navigate menus, launch and use an app)
• Are you  connecting their USB cable to a USB 3 port?

If you have any other questions, please let us know. We're looking forward to working with you! 

[nitrousmxh]

This is the only "error" popup I've had, apart from "PC disconnected" which isn't really an error...

• Has the device ever worked before?

The headset works on its own very well, just not with link.

• When did you first notice this behavior?

I've been trying to make it work with link since October 1st of last year (I got the headset a day before).

• Have you checked if your PC is compatible?

Yes... but I did notice the note about the Radeon 6500.... which I'm using. Is that why it isn't working?

• Does the headset work when not connected to a PC?

My headset works perfectly fine (when not attempting to use link).  It even works while connected, I've used the remote display even and it works fine.

• Are you  connecting their USB cable to a USB 3 port?

Yes.

[Luchingador]

Have the exact same problem, worked fine until the last update.

I connect the Quest 3, gets detected by the Meta Quest Link app, on the headset make quest link via cable, the screen goes black with 3 dots and the Meta logo, stays there doesn't load.

if i force close the app the PC App says the headset is low battery. no matter what the % is. its always like this.

[nitrousmxh]

Sometimes I get the low battery notification while the app is still open.

[MetaQuestSupport]

Hi there @nitrousmxh. Thank you for the information you have provided us with so far, would you be able to send us a private message, in order for us to help you further?