Dear Meta Support, I have an Acer Nitro5 An515-45-R588 and an Quest 2. When i try to connect it i get this never ending screen of 3 white dots on an blackscreen. Sometime after that it eventually says either headset not found or something with my hardwear, I have tried about every soloution i saw, even downgrading my Laptop to windows 10 and nothing has worked. I even tried it on my really old Pc and it worked, just that its so old it almost cant even run it. Please help me i have been trying to fix this for such a long time I got the Quest 2 Christmas 2021.
Hey there @Asmlarry! It's such a shame that you're unable to fully enjoy VR and all its amazing features. We really want to assist you in resolving this issue. Thank you for providing us with all the steps you've taken and the specifications of your computer. Let's collaborate to identify the root cause of the problem. Are you using the official cord issued by Meta to connect to your laptop? Have you made sure that your drivers are up to date? If you haven't already, you can try performing a factory reset on your headset. We have a helpful video here that demonstrates how to do it. Just remember to enable cloud backup to safeguard your data! Ensuring compatibility between your PC and the headset is crucial for them to work harmoniously. Please take a look at this link to check if your PC meets the necessary requirements. We're really excited to assist you!
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Hey again! We just wanted to drop by and see if there's anything else we can assist you with. Don't hesitate to reach out if you have any further inquiries or need any more help.
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