08-09-202403:59 PM - last edited on 08-10-202401:06 PM by IKnowYouDidntAskBut
Let me preface this by saying that I 100% understand that NVIDIA GeForce GTX 1650 drivers are NOT supported by Quest Link, BUT, ever since I first started playing PC games with Quest Link, no significant issues have occurred until recently.
When I try to get the Quest Link to work with my Meta Quest 2 Headset, the app keeps crashing/reopening over and over and displaying, "meta quest link isn't compatible with this systems hardware" even though I've been using the SAME headset, the SAME PC and the SAME drivers.
Trust me when I say I have tried EVERYTHING under the sun to get the app to work. E V E R Y T H I N G. The only thing I can think of that can be causing this problem is some weird update with the Quest Link app or something that invalidates the PC I've been running games on for over 2 years. PLEASE HELP ME.
Hi there, @Fishogun We certainly want to help get your PCVR connection back up and running, so we appreciate you bringing those compatibility issues to our attention! To start, our dedicated team has been able to test each of the components listed in our requirements to use Meta Quest Link, and they confirmed that the NVIDIA GeForce GTX 1650 GPU is not supported. While those NVIDIA GeForce GTX 1650 drivers may have been able to allow a stable Meta Quest Link connection up to this point, we cannot guarantee that it will continue to work consistently. Given the nature of the error message, this highly suggests that the Meta Quest Link desktop app and the PCVR connection are not able to run with the current components of your PC. Some basic steps you can try out to see if that will continue working would be to uninstall/reinstall the desktop app, ensure Air Link is disabled in your headset settings, and make sure your headset is up-to-date. Aside from this, we will only be able to troubleshoot that issue directly once we know a compatible and supported setup is being used. If you've been able to test the issue with a compatible PC and it persists, please let us know. We're here to help make sure you're all set!
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We're just popping in again to thank you for your contribution to our forum.
We love to see our Meta users exploring the VR world, and hope you will continue to enjoy your Quest 2 with all the new apps and games we are continually releasing. As always, we're here to help if you need us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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