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Quest Link not working

ftProto
Honored Guest

I want to do PCVR but I can't because whenever I try to use Quest Link, wired with the official cable or using airlink it will not work. It goes into a black screen, will not load, and will sometimes have the 3 loading dots but no results. I have tried everything in my ability to get it to work but it doesn't. I know there is Steam Link and Virtual Desktop which both I have but I want to try Airlink again as it sometimes functioned better with my previous working experiences.

Solutions I've tried:

Reinstalling PC App

Restarting PC

Restarting Headset

Removing headset from PC App and adding it back

Factory Resetting the Headset

"Repairing" PC App

Turning PTC On / Off (With all combinations of on headset and on the pc app)

Re-adding the Headset with PTC on / off and re-adding with it off / on

Reddit

 

If you have any solutions that may work I will try them and let you know if they worked.

 

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @ftProto! We see the Meta Quest Link is not working for you. We recognize that PCVR is a fantastic feature you don't want to pass up on, so we'd be happy to help you out! We'd like to look closer into this for you, so PM us! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there, @ftProto! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @ftProto! We got your private message, and we'll be happy to continue working on this with you there. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ItsNoodIes
Protege

Do you have more then one monitor or video card in your machine? 

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