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Quest Link update made my headset not work

michaeljb1962
Explorer

Quest link did an update yesterday. Now my headset doesn't function properly. It all works well until I hit the air link launch button. The screen turns black with the Meta logo as the only thing visible. I have uninstalled and reinstalled. Same thing. Help please.

5 REPLIES 5

TomCgcmfc
MVP
MVP

@michaeljb1962  Check what version your meta link pc app is on (settings/general tab, scroll to bottom).  If it isn’t v76 then go to settings beta tab top option and select beta option.  Then try again.

You might also try going into your Quest settings / link and disable it, then try setting it up again,

Sorry, all that can think of right now.  Otherwise contact meta support I guess.  Good luck mate and cheers.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 64Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

michaeljb1962
Explorer

Meta Quest Link app version 76.0.0.452.315 (76.0.0.452.315)

michaeljb1962
Explorer

Thanks, I will try the things you have suggested.

I m having the same symptoms you described after the update yesterday. When I turn on headset I only see logo and after that blank screen. 

I found that if you launch a game from the PC it will launch in the headset. Very clumsy way to do it but at least it works. I have also found that the wi fi is very poor. Drops out quite frequently. It used to be rock solid.

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