cancel
Showing results for 
Search instead for 
Did you mean: 

Quest Pro Controllers Randomly Refuse to Track Properly (Extreme Offset Issue)

MasoBall
Honored Guest

I'm using them paired with my Quest 3.  I also have a full body tracking setup via Vive Trackers and SteamVR Base Stations.  This combination of VR devices is by far my favorite way to play wireless PCVR and it's truly incredible... when it works.

 

Sadly, 90% of the time I go to play VR my Quest Pro Controllers refuse to track properly.  They often are way off from where they should be, and some days will never reset themselves to where they should be; no matter how many times I restart my headset, turn the controllers on and off, repair them, and everything I've seen mentioned on these forums and over the internet. 

 

When the controllers are actually lined up with where they should be they always track flawlessly for the full session, but if I dare set my headset down then I gamble if the controllers will be offset or not when I put my headset back on.

 

Meta please spend some time on fixing these controllers because this issue is very apparent and widespread amongst your users.  If you could fix this issue I would gladly endorse Meta as the king of VR as I've tried many devices at this point, but sadly this prevents me from using my $300 controllers and stops me from enjoying VR at all as I can't play without controllers.  The Quest Pro Controllers would be my favorite controllers of all time if Meta could just fix this offset issue.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi @MasoBall. We understand how tracking issues can take the fun out of playing in the virtual world. Let's get you to send us a private message. This will allow us to dive deeper into things since you have mentioned trying troubleshooting yourself. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We appreciate your time and look forward to receiving that message. Talk soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MrScottBull
Expert Protege

It's a known issue that's been around since V65 at least and Meta seem to not be on the pulse of.

The issue is actually with the firmware affecting the WiFi rather than the controllers; which is why some people are experiencing issues with setting up their headsets or performing factory resets.

It's also why Touch Plus controllers aren't affected.

The rollout for V66 was also borked until recently and this doesn't seem to have solved the issue anyhow.

Some responses from support say that internal testing is aware of it and some say they're unable to reproduce it in V66 despite hundreds of people being able to do so each and every time they put on their headsets.

ATM it seems all we can do is keep banging on about it and hoping something gets done.

There's a mega-thread here that details it, including several of us describing it in far greater details.

I could dream forever, and never stop. I could think of life and beauty, the stars that fade in the sky. The hearts of lovers, the dreams of dreamers.

MetaQuestSupport
Community Manager
Community Manager

Thanks for providing us with more information about the issue, we appreciate you letting us know. If you don't mind we'd like to get you over to PM to look deeper into getting this matter resolved for you. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Please be sure to be signed before sending us a message as well.

 

We look forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We are just following up with you to check and see if you still need assistance! Feel free to reach out to us anytime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?