Quest Pro PTC V71 issues

[maxx11111]

Hi

Since updating to V71 I'm having a few issues I'm only using the pro for virtual desktop, I'm getting white sparkles while in passthrough but none in app, and and when in passthrough it is often saying it has lost tracking but I'm in the same room/lighting as prior to v71, and quite often when i exit virtual desktop passthrough no longer works it is just black, home environments work.

[MetaQuestSupport]

Hi there @maxx11111,

Thanks for the feedback, so that our engineers can have a look at the issue, could you please submit a bug report.

If you aren't sure how to here is a handy guide that can help.

We hope you are having a great day, and keep exploring the Metaverse!

[DracoDoes3D]

I too have been having the same issue and it had made my quest pro almost unstable and unusable in pass through mode even in the quest menu with no app active its so jittery since the update iv tried factory resetting but it still didn't help an when using virtual desktop it artifacts so much when you put pass through mode

[MetaQuestSupport]

Hi DracoDoes3D,

We would like to look into this for you.

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We are looking forward to hearing from you.

[0BEATS]

I too am having headset tracking issues, and passthrough issues on v71.

Have factory reset 3 times and still no dice.

Happens when using virtual desktop and immersed productivity apps.

[MetaQuestSupport]

Hi 0BEATS,

Thanks for reaching out about this! We'd love to learn more about your experience.

Please shoot us a DM so we can look into this further with you!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi again,
Just checking in to see if you still need any help?
If you do, don't hesitate to get back in touch with us!