08-04-202406:19 PM - last edited on 08-06-202403:22 PM by IKnowYouDidntAskBut
I've developed an audio hum after not using my quest for a month or two. The speakers on the Quest pro work fine, however after a few seconds in the Meta Home screen, there will be a audio hum, like if you held a microphone near a speaker. The sound will persist even with muting the speakers. The sound gradually gets louder. The sound will stop (and slowly restart) if you click "Facial tracking" on or off, and "Eye tracking" on or off. Still comes back tho. Doesn't seem to occur when you're in an app. Muting the speakers doesn't have an effect.
So, Hum seems independent of the speaker volume, or microphone. It can get VERY loud if given enough time to build, but will "Reset to zero" with certain interactions in the menus. Volume control has no effect.
I'm not even sure how to search this as i've not seen this problem before...
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We would love to take a closer look into what is going on and our options for you.
In order to do so, we ask that you reach out to is via PM. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Just checking in with you! Are you still experiencing audio issues with your Meta Quest Pro?
If so, please don't hesitate to send us a private message.
Can't wait to hear from you!
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