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Quest Pro controllers go to sleep too quickly.

WestX64
Protege

Both my partner and I have Quest Pros. We AirLink them to our PCs and play VRChat that way. However, we've both noticed that if we stop moving our hands for only about 10 to 15 seconds the controllers seem to go into a sleep mode which causes our characters in VR's arms to drop straight down to their sides. We can wake the controllers back up by wiggling them a bit but it's quite annoying and jarring to have your arms constantly fall to your sides. It's especially annoying when you're using one controller to scroll through a menu and the other goes to sleep causing the game to enter into one controller mode and then the controller you were using to scroll a menu now moves your character so the menu closes and your character starts moving in some direction. I have looked all over but do not see a way to adjust how frequently the controllers go to sleep when not being moved. I've also tried factory resetting both the headset and the controllers. 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

We appreciate that this may appear to be a problem, however it is a function that the controllers have in order to conserve battery life. They will sleep in order to save energy; however, we have found that some of our customers have been able to work around this by enabling the hand tracking feature. You can also suggest an idea for a fix to our developers on our ideas page as we realize this is something that might need a look at. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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10 REPLIES 10

MetaQuestSupport
Community Manager
Community Manager

We appreciate that this may appear to be a problem, however it is a function that the controllers have in order to conserve battery life. They will sleep in order to save energy; however, we have found that some of our customers have been able to work around this by enabling the hand tracking feature. You can also suggest an idea for a fix to our developers on our ideas page as we realize this is something that might need a look at. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you for your response though this is disappointing to me. It does not appear to be a problem it is a significant issue that breaks immersion. I figured the intention was to conserve battery life but at the cost of breaking immersion it's not a feature that was well enough thought out or fleshed out. I will post in the ideas page but are you able to point to any ideas which have actually been implemented? I have seen tons of good ideas there but I am unaware of any which have been implemented yet. Also, are you saying enabling hand tracking prevents the controllers from falling asleep or to use hand tracking instead of the controllers? If you mean to use hand tracking instead of the controllers then this is not a good solution for me since as soon as I put my hands outside of the sight of the headset they are no longer tracked where with the controllers they are.

Hi again @WestX64! We meant enabling the hand tracking can allow your controllers to take a bit longer to fall asleep.

 

As for your inquiry about which post was selected to be implemented, it'll be difficult for us to search through all of the threads to find an exact post. However, one example we can provide is many of the games on our store have been brought to our attention by gamers and users like yourself.  

 

We hope this was helpful, and we can't wait to see your post over at the Ideas forums!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TomCgcmfc
MVP
MVP

Could also be an issue with VRchat.  Might be worth discussing this on their discord channel.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers

@TomCgcmfc - A Meta community manager has confirmed this is an intentional feature built into the Quest Pro. 


@WestX64 wrote:

@TomCgcmfc - A Meta community manager has confirmed this is an intentional feature built into the Quest Pro. 


Probably the case mate but others have reported this to be a VRchat bug with other headsets as well.  I can't say because I don't use that app but if you follow this link you'll se another link to VRC bug reports;

https://www.reddit.com/r/QuestPro/comments/144nn01/if_you_get_annoyed_by_your_quest_pro_controllers/

I agree that it would still be nice to be able to set this yourself.  There is an Ideas thread you might want to post to (I did this earlier today).

https://communityforums.atmeta.com/t5/Ideas/Let-users-decide-how-quickly-their-Quest-Pro-controllers...

Cheers.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers

WestX64
Protege

@TomCgcmfc that idea thread you linked was posted by me after the person from Meta let me know this is something built in as a feature and to post an idea up. It is not an issue with VRChat as others I have spoken to are having the same issues with other applications as well. Maybe there is some other issue in VRChat people may be having that may seem similar or something but this is definitely the controllers themselves going to sleep too quickly. 

Why is this marked as solved?  It's not resolved.

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