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Quest Pro controllers no longer aligning

Santaklas
Explorer

When I start my Quest Pro, both controllers usually start misaligned, but after a short pause snap to alignment with the actual controllers. Since one week, this is no longer the case. The controllers do not align to the position of the actual controllers. I have read the forums and tried all the recommended fixes - Restarting the controllers, restarting the headset, cleaning the lenses, looking straight into the camera of the controller. I started experiencing these problems when the headset was at V68, and the headset has now updated to V69, but the problem still persists. 
This non-alignment means the controllers do not even appear in Horizon Worlds, so this mean I cannot work with world development. My headset is effectively unusable. 
I have considered trying to update to v71 version 2 by signing up to the PTC, but would rather not, since the headset is now out of warranty and I do not want to brick the controllers. 

Please advise me on what to do. 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @Santaklas, it is understandably frustrating to have alignment issues with the Quest pro controllers as your VR experience has declined severely almost making the device unusable for you. We also appreciate that you have executed the relevant troubleshooting steps to resolve this issue, therefore as we intend to look into this issue for you, we request you to send us private message so that we can collect the necessary details to investigate further.

 

Please remember, you must be signed into the community first to send us a private message.

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