cancel
Showing results for 
Search instead for 
Did you mean: 

Quest Pro controllers not working in apps

rodewerx
Explorer

Sometime in the last couple of weeks my Quest Pro controllers stopped working inside my VR apps -- for instance Walkabout Mini Golf.  The game loads but the controllers don't interact within the application.  They still work, as I can press the Meta button and exit out of the application.  But inside the application they don't do anything -- I don't even see them visually.  This is an issue across every application I have tried over the last couple of days.  I powered off/on the controllers and also unpaired/paired them -- neither had any impact.  The controllers both have a full charge, and interact with no trouble inside the Meta environment -- for instance I can select menu items, open settings and load application with no trouble.  My headset is on v72 and both controllers are on firmware 1.47.0

1 ACCEPTED SOLUTION

Accepted Solutions

I finally did the full factory reset!! It worked!! Follow the instructions. Its tricky

View solution in original post

5 REPLIES 5

Lunarville
Honored Guest

i have the exact same Problemand am anxious to See a solution to this problem. 

rodewerx
Explorer

I am holding off on a factory refresh, hoping there might be a more elegant solution.  But if we don't hear any other suggestions before the end of the week that is my next thing to try.

I finally did the full factory reset!! It worked!! Follow the instructions. Its tricky

Thanks, I will give it a try today.  

Isibisi56
Guest

My controllers also often lose tracking, but only when you go to the home menu during a game, about 40% of the time. Solution: The error never occurs if I deactivate hand and body tracking! Try this, your problem will go away.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?