Quest Pro dock not charging & controllers peeling

[Arkywolf]

Hey there,

I have had the Meta Quest Pro for almost a year. I'm struggling with 2 hardware issues. The headset is fully up to date.

• The dock no longer charges the headset, though the controllers charge just fine. I am using the original Meta power adapter, cable, and dock. 
• A layer of plastic is peeling off the controller and it looks pretty atrocious. See photos below. 

Please note that in this photo the controllers are charging fine. I have tried many times to adjust the headset on the dock without success. 

These photos show the plastic peeling issue on the controllers: 

Is there a solution to these issues? I'm still within the 1 year warranty period. 

[MetaQuestSupport]

Hey there, @Arkywolf! We understand that you're Quest Pro dock isnt charging to your satisfaction and that your controllers are peeling. We know that this is probably not what you were wanting, so we'd love to help out! If you could send us a PM so that we can gather the information that we need to assist you further, we'd really appreciate that! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to receiving your PM!