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Quest Pro fan not working

Nazoka
Honored Guest

Hello,
I just bought a Quest Pro and I have an error message that the fan is not working properly. Do you know how I can fix this?

3 REPLIES 3

TomCgcmfc
MVP
MVP

Maybe give it a good vacuum clean around the front lip area (also clean your headset/controller camera lens with a micro cloth).  Also, make sure you have very good room lighting since this can result in lots of other warnings.  You may need to do a factory reset as well.  Otherwise, contact meta support I guess.   

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

MetaQuestSupport
Community Manager
Community Manager

Hi there, thank you for bringing this to our attention.

We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.

Would you mind contacting our wonderful Customer Support team so that one of our lovely colleagues can investigate further. They can be contacted via https://www.meta.com/help/support/
 

Hope to see you in VR soon!
 

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MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We're just reaching out to see if you still need support as we haven't heard back from you yet.

 

If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

 

Speak soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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