03-03-2025 05:23 PM
Hello,
I just bought a Quest Pro and I have an error message that the fan is not working properly. Do you know how I can fix this?
03-03-2025 05:35 PM
Maybe give it a good vacuum clean around the front lip area (also clean your headset/controller camera lens with a micro cloth). Also, make sure you have very good room lighting since this can result in lots of other warnings. You may need to do a factory reset as well. Otherwise, contact meta support I guess.
03-04-2025 03:38 PM
Hi there, thank you for bringing this to our attention.
We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.
Would you mind contacting our wonderful Customer Support team so that one of our lovely colleagues can investigate further. They can be contacted via https://www.meta.com/help/support/
Hope to see you in VR soon!
03-05-2025 10:01 PM
Hi there,
We're just reaching out to see if you still need support as we haven't heard back from you yet.
If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.
Speak soon!
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