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Quest Pro: just got one brand-new sealed-in-box, but not ordered directly from Meta. Warranty? App?

dwawlyn
Honored Guest

Someone told me:

> AFAIK, meta tracks the warranties via serial number upon purchase.
> You don’t need to register anything.

> Connecting the quest to your phone allows you to see when the warranty will end under the device info

 

but I couldn't find that on my phone.

Maybe they were talking about the "Meta Quest mobile app",
but since it changed it to the "Meta Horizon mobile app",
maybe it's somewhere else or not accessible anymore?

Because when I looked under:
`Headset Settings` -> `About Headset`
that only had the
`Headset Version`
and `MAC address`
...?

1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Hi @dwawlyn 🙂

you can find those infos on the webpage.

Log in to your account on

https://www.meta.com/my/orders/ 

tab on the left bar on "devices" and you can see the date of your warranty period.

It may take a few days after activating the Quest until the date appears, but of course, the headset is covered by warranty immediatly.

View solution in original post

2 REPLIES 2

Choleni
MVP
MVP

Hi @dwawlyn 🙂

you can find those infos on the webpage.

Log in to your account on

https://www.meta.com/my/orders/ 

tab on the left bar on "devices" and you can see the date of your warranty period.

It may take a few days after activating the Quest until the date appears, but of course, the headset is covered by warranty immediatly.

Thanks! Sorry, I already found the solution, and forgot to add a link here to where I found it: https://www.reddit.com/r/oculus/comments/1edugbq/quest_pro_i_just_got_one_brandnew_sealedinbox_but/

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