03-29-2024 12:30 AM
Not sure if this is due to recent headset updates or not. At first, the controller would appear as connected and be tracked on the headset for around 1 second then just dissappear.
This kept happening over and over, so I tried factory resetting the headset as a fix. Unfortunately this has made it even worse as now the left grip will not connect to the headset at all, it never gets picked up in pairing mode. Tried factory resetting the grip as well but no luck so far.
Any suggestions, or am I likely going to have to RMA it?
03-30-2024 11:22 AM - edited 03-30-2024 11:23 AM
a few friends are having issues with the pro controllers since a recent update. hopefully they get it sorted soon
04-01-2024 08:37 AM
Greeting @MoleUK! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. In order to do so, we would like to gather some information from you. Please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
04-02-2024 09:10 AM
Hello again @MoleUK! We just wanted to follow up with you on the issues you were having Quest Pro left controller no longer pairing. Did you still need assistance with this matter? Talk to you soon! Have a great day!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset