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Quest Pro left controller no longer pairing

MoleUK
Protege

Not sure if this is due to recent headset updates or not. At first, the controller would appear as connected and be tracked on the headset for around 1 second then just dissappear.

This kept happening over and over, so I tried factory resetting the headset as a fix. Unfortunately this has made it even worse as now the left grip will not connect to the headset at all, it never gets picked up in pairing mode. Tried factory resetting the grip as well but no luck so far.

Any suggestions, or am I likely going to have to RMA it?

3 REPLIES 3

cvan65
Protege

a few friends are having issues with the pro controllers since a recent update. hopefully they get it sorted soon

MetaQuestSupport
Community Manager
Community Manager

Greeting @MoleUK! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. In order to do so, we would like to gather some information from you. Please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

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MetaQuestSupport
Community Manager
Community Manager

Hello again @MoleUK! We just wanted to follow up with you on the issues you were having Quest Pro left controller no longer pairing. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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