Thank you for your reply and attempting troubleshooting steps @RockG.o.d! We'd like to see what other options we have available for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you in PM!
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Hi again, @SouljAx360! Thanks for keeping us updated on what is going on and answering the questions. Are you getting any fan error messages? If so, please send us a screenshot or let us know the message you're getting. We look forward to hearing back from you!
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Hey there @RedBeanBread! We know having a functioning display is crucial to having a great VR experience, and we would love to help you figure this out. For us to know how to specifically help you, can you tell us any troubleshooting steps you have already tried. Also, can you answer the following questions for us:
Have there been any drops, hits, or liquids spilled on the device?
Have you used wet sanitizing wipes to clean the eye cups of the device?
Are you using any third-party accessories, such as prescription lenses or lens protector covers?
Does this occur in the Oculus Environment or with third-party software?
Does this happen in a particular game or app?
We look forward to your reply!
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Have there been any drops, hits, or liquids spilled on the device? => NO
Have you used wet sanitizing wipes to clean the eye cups of the device? => NO
Are you using any third-party accessories, such as prescription lenses or lens protector covers? => NO
Does this occur in the Oculus Environment or with third-party software? => BOTH
Does this happen in a particular game or app? => yes, it happened while I was playing body combat app, but this symptom began to happen just after updating my meta quest pro headset to the latest firmware last weekend. It have never happened in previous firmware.
Thank you for providing these details, @RedBeanBread. If you haven't already, we would like to see how the device responds when hard rebooted. To complete this action, please press down the power button for 50 seconds.
Once the device comes back up, do let us know how things continue to appear. We may need to factory reset the device next to make sure nothing is holding the headset back from performing properly.
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Hello again @RedBeanBread! We would now like to move forward with the factory reset. Before doing so, make sure the device is at least 50% charged. Also, you can check out this article on cloud backup, to ensure your savable data is backed up. We are hopeful about this step and look forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you so much for trying all of the troubleshooting that we've provided. We'd like to talk to you more through a private message, so we can gather some personal information and take a closer look into your device. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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