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Quest Referral Issues, both in the USA.

fabiha
Honored Guest

I have a Quest 2, and when I try to generate a referral code, I get an error that I am not in a qualified region. (I am in the US.) I have a referral link that I had used for my husband a year ago, when he got his Quest 2, though, so I used that referral link to send to a friend.

When she tried to use it, she first sees a message that she is eligible for $60 in store credit for Quest 3, or $30 for Quest 2 or Quest Pro. Then when she goes to the next step and logs in to use the referral, she gets a message that she is not eligible. Her account is brand new, and this is her first Quest. We aren't going forward and activating it, because we don't want to miss out on the credit. Any idea how to fix this? Quest Support is not responding via WhatsApp (maybe because it's the weekend?).

Thank you!IMG_2447.PNGIMG_2448.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

Hey @fabiha and @ushida.urahara! Thank you both so much for bringing this to our attention. That referral program is by far one of the most popular things with our users, and when issues occur, it's no fun for anyone, so rest assured, we'll be doing our best to get you on the way to a resolution! Due to the nature of this issue, we would like for you guys to PM us so we can collect some information from you.

 

To PM us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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5 REPLIES 5

ushida.urahara
Honored Guest

Same happened with me, I literally just got the device and just made an account and accepted my friends $30 bonus, completed the sign up, and it said I should have the credits but when I tried to buy beat saber for $30 it didn't work and tried to charge me $31

First it tried to charge $1 as if I had the bonus though and now it's not at all

I just want to play beat saber 😭

 

Screenshot_20231210-141632.png

 

Hey @fabiha and @ushida.urahara! Thank you both so much for bringing this to our attention. That referral program is by far one of the most popular things with our users, and when issues occur, it's no fun for anyone, so rest assured, we'll be doing our best to get you on the way to a resolution! Due to the nature of this issue, we would like for you guys to PM us so we can collect some information from you.

 

To PM us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

First off your link isn't even spelled out completely, I had to copy the link and complete it myself. So yeah, then there IS NO send message option on this page. Can y'all send a human being to reply next time thanks. I literally only bought this vs to play beat saber and now I'm considering just selling it. Literally zero customer support, and this quest 2 is full of bugs. Constantly asking me if I want to share my data to Meta every time I open ANYTHING btw

Can't y'all confirm weather or not I've used your $30 referral code and just comp me for the $30 with store credit??🤔Screenshot_20231213-141325.pngScreenshot_20231213-141256.pngScreenshot_20231213-141308.pngScreenshot_20231213-141229.png

MetaQuestSupport
Community Manager
Community Manager

We would definitely love to assist with the referral credit issue you are having, @ushida.urahara. We want you to know we take our users' privacy and security extremely seriously here, and our policies regarding how we can view that information reflect this. Since we ask for personal information about your account, we would rather you PM us so we can further assist you with this issue.

 

Our apologies if the link didn't work for you. This link should take you right to our profile page. Make sure you click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to getting this issue resolved for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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