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Quest Remote Desktop on PC auth issues

novarull
Honored Guest

I'm assuming sater an update to the Quest Remote Desktop pc software, or possibly a windows update of some sort, I now cannot get through the authentication steps. The remote desktop app on pc did have an update a week or so ago, but that went through and I was still using it just fine. Yesterday or today this new splash screen appeared. Pretty sure this was how I had originally authenticated as well, but it's been a while.

1. open meta remote desktop, it is asking me to "Login with" and I select Meta Account;

novarull_0-1724454291633.png

2. This launches a browser to which you are confirming it's you;

novarull_1-1724454494671.png

3. And now it just ends. With either Edge or Chrome I am able to one time get the popup that is asking to launch back into the desktop app...but it never makes that leap. Then after it gives me that first one I never see it again until I go clear cookies/browsing data from the browser. I've tried changing default browser, cut and paste url, rebooting machine, uninstalling/reinstalling the desktop app multiple times, deleting files, etc. Maybe there's something stuck in a registry setting or other file somewhere??

4. The quest remote desktop app never gets the authorization message and just sits here:

novarull_2-1724454609416.png

I can then continue the attempt loop. This app isn't new on my machine, I've been using it for quite a while now with the remote display app in the Q2 and Q3.

Feels like it's something on my machine blocking this browser to app handoff somehow, but running into a wall tracking it down.

Many thanks, P

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @novarull! We appreicate you reaching out. We understand you are having some trouble with your Meta Quest Remote Desktop and we would love to help. For us to look further into the issue we ask that you send us a PM by following the instructions below.

 

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MetaQuestSupport
Community Manager
Community Manager

Hey @novarull! We wanted to see if you were still needing some help. If so, shoot us another message and we will be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

novarull
Honored Guest

Well I was able to find a 1.x version of remote desktop on my machine...re-installed that version...remote desktop works...then let it perform an update now at v3.13.0.4.117 and all still working ok. I don't recall what the version was in my issue above but will safely hold the install exe for the 1.x version which got be back going!

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