Quest Remote Desktop on PC auth issues

[novarull]

I'm assuming sater an update to the Quest Remote Desktop pc software, or possibly a windows update of some sort, I now cannot get through the authentication steps. The remote desktop app on pc did have an update a week or so ago, but that went through and I was still using it just fine. Yesterday or today this new splash screen appeared. Pretty sure this was how I had originally authenticated as well, but it's been a while.

1. open meta remote desktop, it is asking me to "Login with" and I select Meta Account;

2. This launches a browser to which you are confirming it's you;

3. And now it just ends. With either Edge or Chrome I am able to one time get the popup that is asking to launch back into the desktop app...but it never makes that leap. Then after it gives me that first one I never see it again until I go clear cookies/browsing data from the browser. I've tried changing default browser, cut and paste url, rebooting machine, uninstalling/reinstalling the desktop app multiple times, deleting files, etc. Maybe there's something stuck in a registry setting or other file somewhere??

4. The quest remote desktop app never gets the authorization message and just sits here:

I can then continue the attempt loop. This app isn't new on my machine, I've been using it for quite a while now with the remote display app in the Q2 and Q3.

Feels like it's something on my machine blocking this browser to app handoff somehow, but running into a wall tracking it down.

Many thanks, P

[MetaQuestSupport]

Hey @novarull! We appreicate you reaching out. We understand you are having some trouble with your Meta Quest Remote Desktop and we would love to help. For us to look further into the issue we ask that you send us a PM by following the instructions below.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey @novarull! We wanted to see if you were still needing some help. If so, shoot us another message and we will be happy to help!

[novarull]

Well I was able to find a 1.x version of remote desktop on my machine...re-installed that version...remote desktop works...then let it perform an update now at v3.13.0.4.117 and all still working ok. I don't recall what the version was in my issue above but will safely hold the install exe for the 1.x version which got be back going!

[DataNerd69]

I am having the same problem as mentioned by @novarull . 

I am using Windows 11 Version: 10.0.22631 Build 22631 . 

My meta quest remote desktop version is: 6.0.3.112.

Please provide a version of meta quest remote desktop that works with this version of Windows in which it does not encounter this PC authentication issue. 

[DataNerd69]

I am referring to @MetaQuestSupport  for my request for a Meta Quest remote desktop version that works with this version of Windows.

[MetaQuestSupport]

Hey @DataNerd69, We see you are having a similar issue. To allow us to provide further assistance please reach out via PM.

To send us a private message, please select our name to get to our profile page, Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Please reference this issue in your message also! 

If however you are just suggesting an idea, you can post this along with any other improvement you feel would benefit your experience by posting in our Ideas section on our Forums, you can access that from here.