Quest Touch pro sleeps by itself even when held in the hand if it is not being moved. And sometimes

[TY_Yoshi223]

When will the problem of the "quest touch pro" going to sleep even though it is in my hand be resolved?

Even though this problem is fatal,

It has been left unresolved for a year since it became a problem.

Furthermore, with the recent update,

When waking up after being put to sleep by itself, the reconnection does not work and only the connection is not tracked.

Conditions for sleeping and then not reconnecting are unknown, but have recently started occurring

I understand that the controller automatically goes to sleep if it does not detect any movement, for battery saving purposes.

But why does the controller go to sleep when someone is holding it?

Why doesn't it use a trigger contact sensor or some other means to detect if a person is holding the device?

This auto sleep function should be able to be selected by the user.

What is the case of the use of not moving the hand,

I am sure there are many more than just me,

Examples are metaverse apps such as VRChat and video apps such as Youtube.

As I have been experiencing problems with not being reconnected,

Having to constantly move the controller to keep it from going to sleep is a critical problem

As there are very few inside-out controllers and no choice

It is sad that we can only wait forever.

I understand that there are very few users,

By all accounts, this should not be a difficult problem to solve.

Please help us.

This is a translation, if there are any mistakes, I apologize.

[MetaQuestSupport]

Hey there @TY_Yoshi223 , we can see you are having some issues with the Quest Pro controllers, this is not the experience we want for our customers. 

Can we suggest that you factory reset your controllers, in order to aid this issue?

In order to factory reset the Quest Pro controllers, please do the following:

1. Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white  and on the Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
2. Release the buttons immediately after the LED begins blinking red/white.
3. Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
4. Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

If this doesn't seem to solve your issue, reach out to us privately and we can discuss this further. 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey again @TY_Yoshi223 , we are just checking back in! Are you still having issues with your controllers?

Just remember, we are always available via a DM.

[TY_Yoshi223]

Thanks for your reply @MetaQuestSupport 

Of course I tried initialization,

received a replacement response for another problem, so it is very unlikely that it is a product failure.

The problem is a critical specification though,

I would like to say that we would like you to do something about it, because no patch has been released to solve the problem.

[MetaQuestSupport]

Hi again! 

We would love to look into this issue further for you. Would you mind reaching out to us via Private Message?

To do this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

(Please remember, you must be signed into the community first to send us a private message.)

We look forward to hearing from you and hope to resolve this issue as soon as we can.