I had been enjoying a game earlier while also recording some footage, and after some time was getting a bit tired, so I decided to switch games and kick up my feet for a bit. While trying to switch games, I didn't realize I had just been sitting, staring at a loading screen for nearly 10 minutes.
Shortly after, I just shrugged it off and tried again, hoping the game would actually load this time, it didn't. I tried a few other games, but by then I couldn't keep patient. I restarted my headset since this usually does the deed, except now my headset had been completely different.
After the restart, I could immediately tell something was wrong just by the brightness and contrast of the screen (which looked like it was reverted to default values even though I had still been logged into my account) Anyways, before I let this post get too long, let me just get to the point. I put my headset back on in hopes of playing something and no, I was greeted with numerous error messages (some appearing more than others each time the headset restarted). These error messages appeared after I put in my password, and would then be followed by the headset restarting.
This is still happening as we speak and I already know what someone will suggest, a factory reset. While I would have done that if my Quest didn't have anything important on it, mine has too many hours of footage that I wont give up (and probably should have been backup/saved prior to). As of now, I have tried resetting, holding down power button and volume down (-) to get to boot menu, I've tried booting the device, and I've charged it fully using a proper cable/block.
Why do I think this happened? Probably because I thought it would be a good idea to record almost an entire session, so my storage most likely gave up and wasn't able to use any free space for system services/updates. I've tried plugging my vr into pc which does recognize it, but I can't allow access when prompted to share files because my vr will have already crashed/restarted.
Currently my headset is just a paperweight, but I won't go as far as doing a factory reset. I've already been suggested by a few people to use ADB commands to both try and dig my media out of the headset or to free up storage off the internal sdcard (since it does read 0gb of free storage which definitely may be a problem), but who knows how niche and widespread the cause could really be.
I'll look into more and do whatever I conclude is needed when I have some free time, but for now any suggestions are deeply appreciated. I know this occurrence of bootlooping and error messages has shown itself numerous times in this community, but uncovering an actual fix (aside from giving up - factory resetting) would be big news.
Hey there, @OneAndOnlyLouie! We don't want errors and boot looping issues to continue to affect your ability to enjoy the fun of VR! Kindly provide us photos of the error messages you are getting. We look forward to your reply and helping you out with this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @MetaQuestSupport, thanks for the response, however, since I’ve posted to this forum, I’ve found a fix that didn’t require a factory reset and have now resolved the issue.
Hi again, @OneAndOnlyLouie! We appreciate the update. We're so glad you were able to find a solution! If you ever need help in the future, please don't hesitate to reach out to us, as we are always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, @codenrogue! Making sure you're able to enjoy your VR experience to the fullest is definitely a priority for us, and we can absolutely help out if you are experiencing a similar boot loop issue! To start, we did want to let you know that a headset with a very low battery charge may power itself off, which could be mistaken for a boot issue if the headset is shutting down on startup due to insufficient battery charge. To be sure, have you been able to leave your device plugged into the provided or official charger for at least 2+ hours? Does the LED indicator light come on when plugged in? If so, we'd like you to test to see if you can get the boot menu loaded at all:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset. If it does not, let us know!
If the boot menu loads, please use the volume buttons on your headset to highlight 'Boot device' and press the power button to complete the hard reboot.
We look forward to hearing from you, so take your time with that and get back to us when you can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, hey @OneAndOnlyLouie! We're checking in to make sure you were able to get that booting issue fixed, or if you've run into any further trouble with that at all. No user should have to deal with this for long, and we want to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out, as we'd love to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
