I have been able to connect using AirLink once before, but trying it recently does not allow the Quest to connect. When trying to activate AirLink, my Quest recognizes my PC, but gives an error about being unable to connect. All software is up to date on both the Quest and my PC. I have tried restarted both multiple times. Both are connected to the same Wifi. I've tried using the Mac Address for the Quest to ping it from my PC, but I doesn't show up, even though both are connected to the same network. I even factory reset my Quest to try to fix this issue, and it did not work. I was able to go through the pairing process, but unable to launch AirLink.
Hi @bigjrod! Let's work together to get Air Link working once again. First off, we'd like to ask a couple questions:
Thank you for the update.
There are some other questions we do want to ask:
We look forward to your update!
Having basically same issue.
Was working previously. Motherboard died. Replaced.
Also PC was upgraded to Windows 11 Pro from Windows 10
PC App on,after selecting Wirelsss Headset, Screen saying "Connect to your Headset" ... waiing for connection icon to go green I guess.
PC Firewall and autoprotect turned off.
PC connected to Internet via LAN but also connected to WIFI on 5GHz as previously.
Phone is connected same Wireless 5Ghz Network.
Meta Quest 2 Headeset on same Wirelss 5GHz Network.
On Headeset, Connect to Quest Link Air Link enabled... just says Searching for PC's with a spinnig Wheel.
Never finds anything.
It will work with a link Cable but cannot get Wireless link to find PC?
We are aware that the resources available on the help page are general issues and are occasionally quite generic. You can reach the oculus link support case by following this prompt:
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This will cause the website to send out a contact form with a variety of service options. We do hope that our representatives are able to help with your issue and get you back online.