Hello, I have an oculus quest 2 and recently I purchased some quest cash. Now when I try and use the quest cash in a game it gives me an error message and to try again. Can someone please tell me what I can do to fix this issue. I have googled and haven’t really found any real answers besides to reach out to support and honestly I can find it after looking for hours. Please help!!!!
Hi there, @samiah! Making sure you're able to enjoy a seamless VR experience is an absolute top priority for us, so we appreciate you bringing those Quest Cash issues to our attention! In order for us to take a look into your account and see what might be causing that error, please shoot us a PM when you get the chance. Simply select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @samiah! Hope you're doing well! We just wanted to touch base and ensure you've been able to get those purchases working properly on your account. If you're still running into that error, please don't hesitate to reach back out with a PM. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
