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Quest controller not working

growing.nation
Explorer

The left controller works perfectly but as soon as I pair the right one. None of the buttons can be pressed

The tracking is still functional and the left controller alone is working fine

but as soon as the right controller pairs. It corrupts all the buttons and now none of the buttons of any controller can be pressed (Still tracking). Unpairing right makes left work again.

There are sometimes if you keep pressing the trigger button and it registers it and after 5 seconds registers that you released the trigger but basically right controller completely stops all the buttons.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We see you have an interesting issue here with your right controller causing your buttons not to work. That can definitely be cause for concern when trying to enjoy your device. Don't worry, we want to do everything we can to get you back in the game.

 

If you haven't done so already, please try the following:

 

  • Remove the battery from the controller for at least 30 minutes. When you replace it, try replacing it with a fresh battery.
  • Clean your controller using the suggestions in this support article 

If these suggestions don't help to resolve your issue, please reach out to our support team here. Just include the details of your issue and any troubleshooting steps you've tried so far, and one of our agents will be happy to look into your options with you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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