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Quest guide book not working

Muphs
Honored Guest

i just got a new quest pro

i tried turning on face and eye tracking but the guidebook keeps crashing 

11 REPLIES 11

Higu_Lab
Honored Guest

My situation is the same as yours

 

Nintendude64
Honored Guest

Having a similar situation- eyetracking calibration worked perfectly fine as much as I wanted at least a week ago. But recently it's been refusing to allow calibration as Guidebook crashes every time. I'm assured it's something going on with the software.

Higu_Lab
Honored Guest

I agree. I have 3 Quest pro and the eye tracking calibration crashes on all of them! (v72)

The same situation here. I hope this trouble will be resolved soon.

dantrolene
Honored Guest

Same issue as well. Was able to calibrate less than a week ago

hyugatoni
Honored Guest

I'm having a similar issue after my headset updated to v72 even though I had auto-upgrade turned off. Apparently after Feb 21st they forced you to update...now my eye tracking isn't working because of guidebook crashing.

MetaQuestSupport
Community Manager
Community Manager

Hey @Muphs 

 

Thanks for reaching out about this! We want to make sure you're able to use your new Quest Pro to the fullest extent.

Have you tried removing yourself from Meta Quest PTC? To do so, please follow these steps:

 

  • Open the Meta Horizon mobile app on your phone.
  • Tap your avatar picture at the bottom, then tap the button with the three lines in the top right.
  • Tap Devices.
  • Select the headset you want to find to join Meta Quest PTC with.
  • Tap Headset settings, then tap Advanced settings.
  • Tap the toggle next to Public Test Channel to turn off Meta Quest PTC

If you have removed yourself from PTC and the crash is still occurring, don't worry! Just send us a private message on here, and we'll look into this further for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Marshall_vak
Honored Guest

Having the same issue on my Quest Pro (v72). Guidebook crashes every time you click start calibration. As with the others it used to work on a previous version but now fails when trying to calibrate. I would join the public test channel to test this for you @MetaQuestSupport, but "Public Test Channel enrolment is full."

MetaQuestSupport
Community Manager
Community Manager

Hey @Muphs 

 

We're just checking in with you as it's been 24 hours without a response.  Do you still require assistance with your query?  

 

Thank you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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