02-12-2025 03:54 PM
i just got a new quest pro
i tried turning on face and eye tracking but the guidebook keeps crashing
02-13-2025 10:54 PM
My situation is the same as yours
02-14-2025 01:05 AM
Having a similar situation- eyetracking calibration worked perfectly fine as much as I wanted at least a week ago. But recently it's been refusing to allow calibration as Guidebook crashes every time. I'm assured it's something going on with the software.
02-14-2025 06:10 AM
I agree. I have 3 Quest pro and the eye tracking calibration crashes on all of them! (v72)
02-16-2025 02:57 AM
The same situation here. I hope this trouble will be resolved soon.
02-19-2025 12:56 AM
Same issue as well. Was able to calibrate less than a week ago
02-21-2025 08:11 PM
I'm having a similar issue after my headset updated to v72 even though I had auto-upgrade turned off. Apparently after Feb 21st they forced you to update...now my eye tracking isn't working because of guidebook crashing.
02-21-2025 08:41 PM
Hey @Muphs
Thanks for reaching out about this! We want to make sure you're able to use your new Quest Pro to the fullest extent.
Have you tried removing yourself from Meta Quest PTC? To do so, please follow these steps:
If you have removed yourself from PTC and the crash is still occurring, don't worry! Just send us a private message on here, and we'll look into this further for you!
a month ago
Having the same issue on my Quest Pro (v72). Guidebook crashes every time you click start calibration. As with the others it used to work on a previous version but now fails when trying to calibrate. I would join the public test channel to test this for you @MetaQuestSupport, but "Public Test Channel enrolment is full."
a month ago
Hey @Muphs
We're just checking in with you as it's been 24 hours without a response. Do you still require assistance with your query?
Thank you.
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