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Quest guidebook not working

dot_XML
Honored Guest

just got a new quest pro.

i tried turning on face and eye tracking but the guidebook keeps crashing

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @dot_XML,

 

Thank you for contacting us. Seems like you are facing some tracking issue.

Don't worry will try our best to resolve the issue.

 

1. Make sure the tracking is turned on

By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

 

  • Click on the clock on the left side of the universal menu
  • Select Settings
  • Select System from the Settings panel
  • Select Headset Tracking from the left side panel
  • Make sure Headset Tracking is ticked


2. Clear your boundary history

Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

  • Press the Oculus/Meta logo on your right controller
  • Click on the clock on the left side of the universal menu
  • Select Settings
  • In the settings panel, select Boundary
  • Select 'Clear Boundary history'
  • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu.

Let us know if you are still getting stuck.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Just checking in!

 

If you still need any help, please let us know.

We are fully committed to help you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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