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Quest link app buffering

Ccpizza
Honored Guest

I've been trying to use quest link to my pc for a few days now and I keep running into this problem where the quest link app will buffer on my quest and just not connect. I use a cable to link to my pc. Im not sure why this happens and im wondering if anyone can help with my problem

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @Ccpizza! We would love to help you with your Quest link. We totally understand how it can feel when you're ready to enjoy PCVR and are experiencing buffering. In order to get a better understanding of what is causing this, we would like to ask some additional questions.

 

  • What error messages, if any, do you see?
    • What is the exact error message that they see?
    • If there are no errors, what is the exact behavior the customer has experienced?
  • Has a device ever worked before?
  • When did you first notice this behavior?
  • Has anything changed since you  first noticed the behavior?
    • Did any of the devices (phone, headset, PC) receive any updates?
  • What has the customer already tried?
    • If applicable and available, have you tried another device?
  • Is your PC compatible?
     

We look forward to hearing back from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, Ccpizza! We realized that we have not heard anything back from you regarding our most recent interaction. We hope you are doing well! If you are in need of further assistance, please do not hesitate to reach out; we would love to continue helping you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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