Quest link cable lets me view files in file explorer, but wont connect to quest link

[gamekickr]

I bought this cable: https://www.bestbuy.ca/en-ca/product/link-cable-for-oculus-quest-1-2-usb-type-c-10-feet-usb-3-2-axge...

It charges the headset and allows me to access my Quest 2 files in windows file explorer.

When I plug it into the headset I get a notification on the headset saying "click on this notification to allow connected device to access files" 

When I click on that notification I'm able to see the device and all it's files on file explorer.

Even though my pc can access these files it still does not connect to the quest link application

I disabled USB power saving settings and USB selective suspend settings, but that didn't fix anything 

 

 

[MetaQuestSupport]

Hey there @gamekickr. Have you received the latest USB driver and operating system updates? We can provide a link to here.

If those are up to date and the issue still isn't resolved then we suggest you shoot over a PM.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Once you shoot us that PM we will be able to take a deeper dive into this for you.

[TomCgcmfc]

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@gamekickr wrote:

3080 TI, i7 12600K, 32 GB DDR5 DESKTOP, which is very vr capable. I've tried reseating both ends of the cable.

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Maybe check your settings then.  I suggest you manually set your meta link pc app device graphics settings to 80Hz refresh rate and set the res slider full right.  Then call up your Oculus Debug Tool (ODT) and leave everything defaults/zeros except distortion = low and encoding bitrate = 400mbps (maybe increase this to 500mbps later).

Nvidia control panel 3d global settings all defaults except power = prefer max performance and change Quality default below this to High Performance.

Also, try to disconect any unnecessary usb devices so you don't run out of usb bandwidth.  Even some Bluetooth devices too close, like BT speakers can cause problems.

With your PC specs and a decent usb3 Link cable I think you should expect good results with Link.  If you still have problems, maybe try a different usb3 port and/or cable.  Good luck mate and cheers.

[MetaQuestSupport]

Hey again, @gamekickr! We wanted to follow up with you to see if you still need help with the Quest Link cable issue you are having. If so, please reach out to us again, and we will be more than happy to continue to look into this for you!