11-21-2022 04:43 AM
Have a strange bug here.
Got a brand new Quest 2.
After installation of the PC app can connect the Oculus link, bot air, and USB. After exiting, I cannot lunch it anymore. Headset message "connection lost". The desktop app appears working, but cannot change any settings, and can't exit the app via X. Need to remove the task to kill the app. The app can see the headset and says connected.
Uninstall the app, and delete all files/folders with the oculus name. Reinstalling the app helps, but only for 1 time.
11-22-2022 08:04 PM
11-23-2022 11:42 AM
Hey @MSH88! We hate to hear you're having issues with getting your PC set up for gaming, let's get this sorted out for you! Here are some steps we can try out:
If these steps don't fix your issue, you'll want to collect your PC logs and reach out to our support team here so we can look into this further. Here's how you can get the logs:
Hope that helps!
11-24-2022 03:17 AM
Hello, again link in the previous message to the support team is not working for me.
I have submitted my support request and log file here: