After installation of the PC app can connect the Oculus link, bot air, and USB. After exiting, I cannot lunch it anymore. Headset message "connection lost". The desktop app appears working, but cannot change any settings, and can't exit the app via X. Need to remove the task to kill the app. The app can see the headset and says connected.
Uninstall the app, and delete all files/folders with the oculus name. Reinstalling the app helps, but only for 1 time.
Hey @MSH88! We hate to hear you're having issues with getting your PC set up for gaming, let's get this sorted out for you! Here are some steps we can try out:
If these steps don't fix your issue, you'll want to collect your PC logs and reach out to our support team here so we can look into this further. Here's how you can get the logs:
Open the Run window (Windows key + R).
Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
Select the checkbox next to ‘Full logs’.
Select "1 day" from the "Collect last" drop down list.
Wait for the log collection to finish. This can take some time to complete.
The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
Attach the newly created zip file to your next support response.
