Hello! I have discovered a problem with my Quest 2 where not only is the device taking a longer amount of time to load up to the menu, but I simply cannot play anything because everything in the Quest 2 home disappears after a few minutes and nothing seems to be interactable within that time where the menu appears. I have no choice but to cut off the device. I've attempted to mess around in the Quest home but nothing is reappearing and I've to restart and even boot the device multiple times, but nothing changes and I've ran out of options on how to attempt to fix it. If anyone could help it would be greatly appreciated.
08-18-202310:59 AM - last edited on 08-24-202308:12 AM by AliceinVRworld
Hey there @jjjeesssss13! Missing menus is kind of a big deal. We would love help you out how we can. We appreciate you attempting those steps and letting us know. We have notice a few users have been factory resetting their device and seems it get the experience back!
Please try the following:
Turn off your headset.
Hold thepowerandvolume (-)button on your headset down simultaneously until the boot screen loads on your headset.
Use thevolume buttonson your headset to highlightFactory Resetand press thepower button.
Use thevolume buttonson your headset to highlightYesand press thepower button.
Please also remember to check if your cloud backup is on to make sure your data is safe! After the factory reset, please use your mobile device to setup the headset again and let us know if the menu issues are still there. We look forward to hearing from you soon.
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Hey there, @Not4vein! We hate to see that you are having trouble with your home screen for your headset disappearing while using it. We know how having to deal with this can keep you from having a fun VR experience, and we're happy to help you with this issue!
Could you please let us know if this started after your headset was updated?
Could you please let us know what the current version of your headset?
Please provide as much information as you can about what you are experiencing. Once we have more information, we can see how best to assist you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Not4vein! We're just checking in to see if you still need help with your home screen for your headset. Please let us know, and we'll be happy to assist you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Yes, I figured it out a few hours after the post as I messed around and was able to open a game before stuff started disappearing and it stopped happening after. I have no idea what caused it and it hasn't happened sense. Thanks!
Hey there @Avyboyz, We see you are reporting the same issues with your menu bar disappearing. We would love to provide some assistance to get you back into VR as soon as possible. Have you tried the steps such as restarting your headset (Turn it off, not just "restart") and tapping, as well as pressing and holding the menu button on the right controller? Otherwise, if you could give some information on when the issue started and your current headset version, and if you have tried any other steps, that would give us a good starting point to investigate further. We look forward to looking into this for you! Let us know how powering off the headset works out.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @Avyboyz, how's it going? Have you had the opportunity to review our suggested steps? If you are still having issues please let us know and we would love to review further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I’m having the same issue. My menu bar is missing. I did the reboot, multiple times, deleted app from phone and reboot and I just have an empty room. Turned off and let fully charge and nothing. I tried launching game from phone app and they headset goes to pass through. My son turned on hand tracking yesterday and that’s when it started that the menu bar disappeared.
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