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Quest mistake USB 3 connection as USB 2

Marced95
Honored Guest

I am trying to connect my Quest as Link connection with different cable to my PC, I tried USB-C to USB-C and USB3.1 gen 2 ports with USB 3 to Type C cables but no matter what it always shows a USB 2 connection with slow speedScreenshot 2024-05-01 152704.png

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @Marced95! Thank you so much for reaching out regarding this issue and we appreciate you providing a photo of what's going on as well. From what we understand you are trying to connect your Meta Quest headset to your PC using USB-C and USB 3 but it is being recognized as USB 2. We want you to be able to experience how amazing VR on a PC can be so lets get right into how we can help you out. What we would suggest is that you try to update your USB divers first. According to Microsoft Help Center article you can find the steps on how to update your USB drivers here.

USB driver updates should be included with Windows updates. If you have a problem with updating the USB drivers, you can check if you are running the most up-to-date version of Windows and update accordingly.

 

Looking forward to see if this fixes your issue but if not, please shoot us another message! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello,Screenshot 2024-05-01 175807.png

I just tried to update everything and the issue persists, I even disable/enable the usb hub from device manager without success.

Thank you @Marced95 for attempting to update that information. We do want to get a little more information from you and would like to get you to send us a private message so that we can go into more troubleshooting steps with you. We want to let you know that in the screenshots provided you you sent some personal information and Meta Quest can’t accept personal identifiable information, and ask that you don't send any more.

Here is how you send us a private message:

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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