cancel
Showing results for 
Search instead for 
Did you mean: 

Quest not fully downloading any of my games or updates

cosmicat80
Explorer

Nothing is downloading above exactly 508 mb Everytime I try and download anything

1 ACCEPTED SOLUTION

Accepted Solutions

Hey again @cosmicat80, thank you for the update! Since the installation is still  freezing, we do have another idea, so please follow these steps and let us know how it goes:

  1. Stop or cancel the install of the application on the headset
  2. Cold start the headset (Turn it off, wait 10 minutes, turn it back on)
  3. Start the download of the application on the headset
  4. As soon as it freezes, go to your quick settings on the headset and then turn the Wi-Fi off on the headset
  5. Wait a few seconds and then turn the Wi-Fi setting back on
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

31 REPLIES 31

EveryDay10
Expert Protege

Hi, hope your day is going fine.

Have your tried factory  reseting your headset? If not then definitely try! If that doesn't work then please tell me 🙂

I just did that now I'm working on setting it back up it keeps saying that there is issues setting it up so I'm going to keep trying to get it to work

Screenshot_20230925-182926.png

Try all of the troubleshooting methods shown below that photo. If none works then I'd recommend contacting support directly. 

 

My own last suggestion is try clearing all data from your meta quest app and sign back in to try again 

Hey @cosmicat80, what might also be going on is that you are connecting to a network that might not be performing to the standards of your headset. Can you let us know what type of network you are on and if you are using it in a 5GHz setting? Also, have you by any chance tried using the headset on a hotspot? We also want to add that we appreciate the troubleshooting that you suggested @EveryDay10.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Those where some pretty good solutions however it still isn't working, instead it now stops downloading at 398mb, btw the game that I'm trying to download is on app lab and it's called ghosts of tabor. I don't know if it being on app lab effects anything.

If you can, try downloading another game on app lab. There might be some issues within Ghost of Tabor that might need developers attention. Games on App Lab are usually not completely out on the store front because they are still in development. So it might be a good idea to try another game and also take a look into the Ghost of Tabor discord. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Ok thanks I'll try and see if any other app lab games have the same problem, want me to get back to you or the tabor or discord?

Yes please, that would be beneficial to us and the community. We look forward to keeping in contact with you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?