09-25-2023 04:04 PM
Nothing is downloading above exactly 508 mb Everytime I try and download anything
Solved! Go to Solution.
09-26-2023 04:35 PM
Hey again @cosmicat80, thank you for the update! Since the installation is still freezing, we do have another idea, so please follow these steps and let us know how it goes:
09-25-2023 04:21 PM
Hi, hope your day is going fine.
Have your tried factory reseting your headset? If not then definitely try! If that doesn't work then please tell me 🙂
09-25-2023 04:28 PM
I just did that now I'm working on setting it back up it keeps saying that there is issues setting it up so I'm going to keep trying to get it to work
09-25-2023 04:30 PM
09-25-2023 04:33 PM
Try all of the troubleshooting methods shown below that photo. If none works then I'd recommend contacting support directly.
My own last suggestion is try clearing all data from your meta quest app and sign back in to try again
09-26-2023 11:35 AM
Hey @cosmicat80, what might also be going on is that you are connecting to a network that might not be performing to the standards of your headset. Can you let us know what type of network you are on and if you are using it in a 5GHz setting? Also, have you by any chance tried using the headset on a hotspot? We also want to add that we appreciate the troubleshooting that you suggested @EveryDay10.
09-26-2023 03:30 PM
Those where some pretty good solutions however it still isn't working, instead it now stops downloading at 398mb, btw the game that I'm trying to download is on app lab and it's called ghosts of tabor. I don't know if it being on app lab effects anything.
09-26-2023 03:51 PM
If you can, try downloading another game on app lab. There might be some issues within Ghost of Tabor that might need developers attention. Games on App Lab are usually not completely out on the store front because they are still in development. So it might be a good idea to try another game and also take a look into the Ghost of Tabor discord.
09-26-2023 03:52 PM
Ok thanks I'll try and see if any other app lab games have the same problem, want me to get back to you or the tabor or discord?
09-26-2023 03:53 PM
Yes please, that would be beneficial to us and the community. We look forward to keeping in contact with you.