Quest pro controllers falling asleep

[BlueTera]

Hi. My quest pro controllers keep falling asleep even when they are in use. I have tried so many things but nothing have seemed to work.

[MetaQuestSupport]

Hey @BlueTera! It appears that your pro controllers keep falling asleep while you're using them. We understand how this can hinder your gameplay experience in the wonderful VR world. No worries; we'd be more than happy to assist you with this. 

So that we can get a better understanding, please answer the following:

• Are you experiencing this issue with both controllers?
• Are you using the controller(s) with a Quest Pro, Quest 3, or Quest 2 headset?
• Are you using any third-party accessories on your controllers?
• What troubleshooting steps have you already tried?
• Can you see any lights on your controller(s) that are on (blinking or solid)?

We look forward to your response!

[MetaQuestSupport]

Knock, Knock! We're just following up with you to see if you still need assistance. If so, please provide us with the information from our previous message, and we'll happily assist. Have a great rest of the day!

[BlueTera]

Yes i'm experiencing this issue with both controllers.

I am using the controllers with the Quest Pro.
I am using a third party knuckle strap for my controllers.
I have tried to factory reset the headset. And the controllers and disable and enable so many settings that i do not remember what settings.
And the controllers just show white solid color when i look at them normally.

[MetaQuestSupport]

Thank you for taking the time to answer those questions for us! Are your controllers sleeping while you're moving them during gameplay and app use? Or are your controllers sleeping after being held still for seconds while playing and using apps? We're asking for clarification because Quest Pro controllers sleep to conserve power when not in use after a few seconds.

[BlueTera]

Yes my controllers fall asleep also during use randomly and also when held still for seconds. But they should not fall asleep if held still and the thumb stick is in use. Please add a option for how long for the controllers to fall asleep.

[MetaQuestSupport]

Thanks for getting back to us with the information. To refresh the controllers and ensure there is a proper connection we would recommend first restarting the controllers using the steps below:

1. Hold down / on the right controller, or on the left controller
2. Once you see the LED change or feel haptic feedback, it means the controller has restarted. You can now let go of the button and try pairing again.

Following this, we would then want to unpair then pair the controllers to test once again. 

1. Unpair the controllers from the Meta Horizon mobile app.
2. Go through the pairing process again to pair the controllers to your headset.

Please let us know if you still encounter any issues. Have a great day!

[MetaQuestSupport]

We are just checking in regarding the controllers going to sleep. If you still need assistance after following the steps provided, please reach back out to us.