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Quest pro controllers not pairing.

ZEROPHILOSOPHY
Level 3

Just got the quest pro and everything worked fine for a few days but the subbenly the controllers stopped working. I have unpaired the controllers from my phone in the meta app and the have also factory reset my headset . I'm sure everything is fully charged . When I try to pair the controllers I go through the app on my phone and app in the headset. Each time I'm left frustrated the the headset and app is not detecting my controllers.  When putting the controllers into pairing mode i see the is a red light that blinks 3 times when holding the dash and y button down and oval ans b button down I  have Bluetooth turned on and have tried cycling connection on off in multiple areas.  have tried just about everything . What is another potential workaround, ? Maybe discharging the battery in the controllers? With the integrated sealed battery in the new controllers that becomes time consuming to test the theory. Would be nice if there was a access to the batteries. Anyways please do chime  in

1 ACCEPTED SOLUTION

Accepted Solutions

ZEROPHILOSOPHY
Level 3

YOOOOOOOO!!! I GOT MY CONTROLLERS INTO PAIRING MORE FINALLY. ALL I DID WAS PUT THEM ON THE CHARGER OVER NIGHT AND THE BLUE LIGHTS CAME ON WHEN PAIRING!!! Kinda strange considering over the last 2 days i had both controllers charging via the supplied cable and on the dock for at least 3 hours while trouble shooting the issue.  Lol and as soon as i have my controllers workin my headset wont accept a charge. When i plug it in and turn it on i get the meta logo followed by the battery  icon  then everything goes dark .  I plugged it into the wall with the supplied c-c cable and adapter , also tried 2 other cables and have tried charging from a c port on the pc. It hopefully isnt a faulty cable and just some software glitch. Please let me know what i should first try before calling meta for a refund. 

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3 REPLIES 3

ZEROPHILOSOPHY
Level 3

PS , the time it takes to charge this headset need improvement.

ZEROPHILOSOPHY
Level 3

YOOOOOOOO!!! I GOT MY CONTROLLERS INTO PAIRING MORE FINALLY. ALL I DID WAS PUT THEM ON THE CHARGER OVER NIGHT AND THE BLUE LIGHTS CAME ON WHEN PAIRING!!! Kinda strange considering over the last 2 days i had both controllers charging via the supplied cable and on the dock for at least 3 hours while trouble shooting the issue.  Lol and as soon as i have my controllers workin my headset wont accept a charge. When i plug it in and turn it on i get the meta logo followed by the battery  icon  then everything goes dark .  I plugged it into the wall with the supplied c-c cable and adapter , also tried 2 other cables and have tried charging from a c port on the pc. It hopefully isnt a faulty cable and just some software glitch. Please let me know what i should first try before calling meta for a refund. 

We love to hear it (well, the controllers pairing part that is)! For the headset, have you tried any other adapters and outlets?