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Quest pro inner headstrap broken

Elelkai
Honored Guest


This morning when I put on my oculus quest pro I noticed, that the front headrest was constantly popping out of the holder an when I took it out completely I saw that the inner adjustible headstrap, where the hold for the headrest is mounted on was broken on one side. Because I could not find a solution on the internet I am thinking abbaut gluing it, but I wanted to ask if that is a good idea or if someone has a better solution.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Elelkai! We hate to hear that your strap is broken, and we'd love to see if we could point you in the right direction. To look into limited warranty options you can always send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response. You can also follow this link to see about limited warranty information.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again! We just wanted to circle back around to see if you were able to send us that private message. Please reach out at any time if you need assistance or have any other questions.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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