It detect to "touching" the trigger when my index finger just close to the trigger and not touch it.
When I push the trigger then leave, it don't leave immediately in unless I fully open my hand to keep my index finger really far away from trigger, it makes me hard to switch my gesture from fist/thumb to point/gun.
Is this caused by touch pro's index finger tracking?Can I turn this this feature off?I just want my trigger touch response works like quest2 controller works.
Solved! Go to Solution.
EDIT: We'd like to express that this Accepted Solution is to raise awareness to users. Anyone having this issue should reach out to the two points of contact below. This way, we can gather some information required for our engineers and attempted further troubleshooting.
Heya @Livvydoodlez, thank you for pointing that out. We went ahead and fixed that previous support response so that any others who are having this issue don't see any incorrect troubleshooting steps.
At this point, I would suggest either opening a support ticket yourself, or sending a private message to @MetaQuestSupport. That way the support team can look into what other options may be available to you!
Hello there, @a324260327! It sounds like your having a rough time with the controller settings. We understand how this may be affecting your VR experience. So, we'd like to jump in and assist you in getting this fixed as quickly as possible. Please let us know what kind of troubleshooting you've done. To avoid having to go through the same process again. We'll leave the steps for you to take in order to disable hand tracking on your Ques Pro controllers.
Please let us know how it goes so we can determine if any additional steps are required.
Hey there! We're reaching back to see if you're still having issues with the hand tracking. If you do, please let us know, and we'll be more than delighted to continue assisting you.
Thanks for replying! But I tried it and it seems like make no sense. I always kept it off and still meet this problem. And I tried turn hand tracking on then off but didn't notice any difference when I use touch pro controller between it turned on or off.
My headset is quest2 and system version is v53
Thanks for getting back to us, @a324260327. We would recommend trying to unpair and re-pair your controllers to see if that helps out, we'll list the steps for this below for your convenience. Let us know how it turns out. We'll be looking forward to hearing back from you!
Unpair a controller:
Pair a controller:
Hi there, @a324260327. Thanks for reaching back out and sending us that video of the controller. I have a couple troubleshooting options that might help if you would attempt to do the following:
If your issue persists, please let us know. We are looking forward to your reply.