11-02-202209:19 AM - last edited on 08-07-202408:17 AM by BlueberrieSmoothie
When in the passthrough mode on my headset, whether or not I am creating a guardian or creating a room layout. the "ar" objects that I place in the virtual world move with my environment. I'm guessing this isn't supposed to happen and I remeber the guardian boundary being rigid on the quest one. Has anyone come across this before if so any solutions?
Hey @Wolfie1711! Unless there's a ghost moving your objects around in VR somehow, it sounds like something might be off with your tracking. We're here to help!
In order for the tracking on your headset to work best, your playspace should have bright, even lighting. There are some common causes of tracking issues, and we'll go ahead and share them here:
If it's too bright, the tracking cameras may be oversaturated. (For example, too many lights, direct sun exposure, LED strips, etc.)
If it's too dark, the cameras will not be able to track properly.
If your playspace contains large reflective surfaces, it could also interfere with the tracking cameras. (For example, mirrors, window reflections, TV screens, etc.)
Your playspace may not have enough contrast between objects or textures, and that can confuse the tracking cameras.
Try using a different playspace to see if your environment is affecting your tracking.
Your tracking cameras may be dirty. In order to properly clean them, use a dry optical lens micro-fiber cloth to clean your headset lenses. Don’t use liquid or chemical cleansers.
If your headset lost tracking at any point, you may need to turn it back on. You can do this by following these steps:
Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings from the top right of the panel.
Select Device from the left side of the Settings panel.
Scroll down the list and select Tracking
Select the toggle to re-enable 6DoF tracking.
If you're still having this issue after checking all of that, could you please share a video of what you're seeing in your headset? That way we will be able to get a better understanding of what exactly is going on, and how to fix it!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Wolfie1711! Unless there's a ghost moving your objects around in VR somehow, it sounds like something might be off with your tracking. We're here to help!
In order for the tracking on your headset to work best, your playspace should have bright, even lighting. There are some common causes of tracking issues, and we'll go ahead and share them here:
If it's too bright, the tracking cameras may be oversaturated. (For example, too many lights, direct sun exposure, LED strips, etc.)
If it's too dark, the cameras will not be able to track properly.
If your playspace contains large reflective surfaces, it could also interfere with the tracking cameras. (For example, mirrors, window reflections, TV screens, etc.)
Your playspace may not have enough contrast between objects or textures, and that can confuse the tracking cameras.
Try using a different playspace to see if your environment is affecting your tracking.
Your tracking cameras may be dirty. In order to properly clean them, use a dry optical lens micro-fiber cloth to clean your headset lenses. Don’t use liquid or chemical cleansers.
If your headset lost tracking at any point, you may need to turn it back on. You can do this by following these steps:
Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings from the top right of the panel.
Select Device from the left side of the Settings panel.
Scroll down the list and select Tracking
Select the toggle to re-enable 6DoF tracking.
If you're still having this issue after checking all of that, could you please share a video of what you're seeing in your headset? That way we will be able to get a better understanding of what exactly is going on, and how to fix it!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I will try all of these today amd get back to you. Did you have an idea of how I could record the issue. I thought when you use the casting record thing and you are in passthrough it just shows a black screen. Not too sure how I would record this.
I am not sure which one of these did the trick but I tried them all and afterwards it was working fine. Stable tracking with no moving objects or walls in vr. Thank you.
Hey there, @Htbro. Thanks for reaching out and letting us know that you're having wonky tracking issues while playing. The video was a big help! We know how inconvenient something like this can be, and we would like to take a look into this for you. We would like to provide some troubleshooting steps that we believe may be beneficial to you. Please try the steps listed here:
Has your play area changed recently? If you could, please provide pictures of your play space.
Have you tried different play spaces?
Has the tracking worked properly before?
Oculus Touch controllers use Infrared LEDs along the Halo, and the cameras on the HMD to calculate their position in 3D space. If there is anything new in the play space, such as a TV, Mirrors, or reflective furniture, the headset may see the reflection of the lights on the controllers and cause the device to interpret the controller location incorrectly.
Remove the batteries for at least 30 seconds before attempting to use them again. Please use fresh batteries after this.
If you are still having issues, please do the following to reset the Dead zone:
On Standalone Headsets: Increase the dead zones of the controller until the drift is no longer an issue/noticeable. Go to Settings Go to Devices Select Controllers Next to Thumbstick range and dead zone, select the joystick which is having issue Follow on-screen instructions to recalibrate the joysticks deadzones When powering on your controllers, ensure that the Analog sticks aren't being held in any direction and are at rest in the neutral position.
If your issue persists, please do not hesitate to let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My issue is that when I'm playing a game called "Gorilla Tag" I keep switching directions. Example if I'm facing forward and I'm about to jump on a branch my direction changes in game and not in real life and my controllers get teleported around. I literally keep my quest 2 in great conditions I very rarely damage it and I keep it safe in my charging port when I'm not using it. Please somebody explain. Also the room I'm playing with is pretty well lit it isn't over lit and it isn't under lit the lighting is perfect, there is literally no mirror's in there. I play in there pretty often too and this never happened, not once. Please somebody explain.
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