07-21-202407:20 AM - last edited on 07-22-202407:17 AM by NolaBaby
so every time i open my quest two it’s asking me to update my account info before a certain date, it needs me to insert a code on meta/device or something so i do that, it then asks me to insert a work email. i don’t have a work email? there is literally no other options to click.
Hey there, @Pixie.956! We appreciate you getting in touch with us concerning the request for a work email that you received from your Quest 2.
We kindly recommend that you proceed with a Factory Reset of your Quest 2 because it resolved similar issues that other Quest owners have reported in the past. What this will do is reset your Quest 2 to a "like-new" state, wiping all information and data off of it.
Some of this data can be restored by enabling Cloud Backups beforehand; however, keep in mind that while Cloud Backup is available to all Meta Quest developers, it is up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile.
Once you have set up Cloud Backups, ensure your device is fully charged, and then proceed with the directions found in the Meta Store Help Center. We hope this helps!
If you need any further assistance, please reach back out, because we'd be delighted to assist you with this process.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there again, @Pixie.956! We're checking in to see if factory resetting your Quest 2 has removed the request for a work email. Please let us know if it helped! We're looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
