I bought Quest 2 with pre-booking almost 3 years ago.
I just noticed 2 days ago my quest 2 display was wrong. It only shows black screen with backlight like a fog.
Of course, I couldn't do anything. I tried to factory reset, It looks success to reset because I can see meta logo with starting sound. But my quest 2 still show black screen with backlight with sound only, I can't do anything yet.
logo display is ok and sound volume also change as my control. but I can't see any display after booting.
We truly appreciate your patience regarding our late response. We also wanted to say great job on performing a factory reset to try and fix the issue. We would like to take a further look. Please go ahead and open a support ticket, and we can look into all of your options. We sincerely do appreciate your time and we want to get this resolved for your as soon as possible. Have a wonderful day!
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